Job Title:

Senior Manager (CL7) - Innovation

Job Description

Innovation Consultant that will lead our innovation strategy, with strong local arm to support the specific tactical and operational needs of six (6) different line of business (LOB)

1) Lead 6 different clients of different line of business

2) Drive process excellence and transformation to improve business and delight customers/clients.

3) Expected goal is to deliver annualized $300K savings per resource. 
4) New resource has expected deliverables on Tech Infused and Process improvement initiatives, VOC and CNX savings as well. 

To ensure that the account will meet or exceed its business outcomes, delight the customers, and have a better user experience, Innovation will be a key enabler. 

 

Drive, deliver, and deploy various Innovation Initiatives
- Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
- Provide end to end assessments and customer journey map to streamline the process and propose the applicable automation tools and process improvement
- Lead ideation sessions with the account and co-innovation with the client
- Replicate best practices applicable to the account
- Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status
- Provide awareness and/or trainings on Automation, Roots, and Six Sigma

Location:

PHL Quezon City - Tera Tower 16th Floor

Language Requirements:

Time Type:

Full time2024-07-01

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