As a Continuous Improvement (CI) Lead, the person would be aligned to an account or cluster of accounts.Work with the delivery team, the rest of the CI/Automation team and the client to build and drive a Transformation agenda for that client involving a cluster of projects driving the cost of operations and other business outcomes through E2E process re-engineering/automation.Build Lean Six Sigma DNA by conducting lean/Six Sigma training, mentoring, and certifying lean, YB and GB projects.Identifying and Leading impact Black Belt projects on various CTQs like Quality, Productivity etc and closing.Support new transitions from Quality to implementing a Business Process Management System (BPMS) to ensure process performance measurement framework is created and operational.Implement internal Quality Control Management Framework with the help of Quality Auditors and Quality Focal. Responsibilities include daily auditing of transactions as per the agreed approach with the client, conducting RCA, and identifying and implementing CAPAs to ensure Quality scores are within SLA target.Effective Visual Management on the floor.Process operational risk assessment of critical processes by conducting FMEA or other process risk assessments and, propose required controls.Any short/medium-term project or initiative(s) linked to business priorities.