Senior Manager - Control Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About The Role

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The Control Management (CM) team strives to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

The objective of the GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GCS is looking for a Senior Manager of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Manager, GCS Risk ID, Assessment, Testing & Reporting - New Product Governance and Go-To-Market will:

Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
Support risk management practices within the business
Provide additional identification of risks throughout business processes and systems (along with business process owners)
Manage control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events to senior management, to facilitate informed decision-making
Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
Oversee maintenance of risk dashboards and key risk indicators (KRIs) for ongoing monitoring
Oversee maintenance of risk profiles and an updated risk register(s)
Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:  

4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 

Preferred Qualifications:  

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following: 
Providing identification of operational risks throughout business processes and systems
Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
Enhancing risk assessments and associated methodologies
Managing independent control monitoring, including identification of control improvements
Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing
Managing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes 

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express 

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