The North America Stores team is seeking a Senior Manager of Creative Operations to lead strategic roadmap planning, in partnership with cross functional stakeholders for the organization. In this role you will manage and oversee all intake of new business, and be a thought leader in technology adoption and workflow enhancements.

As the Senior Manager of Creative Operations, you will manage a team and drive the planning and prioritization of operational management, including creative deliverables, resource management, schedule tracking, and risk mitigation, while collaborating with leadership and cross-functional partners to deliver innovative solutions across work streams. You will need to manage communications across levels and organizations within Amazon to ensure awareness, understanding and alignment with organizational and business priorities.

The ideal candidate will exhibit autonomy, bias for action, high judgment, ability to deliver results and exceptional organization and communication skills.

Key job responsibilities
- Oversee a complex portfolio of work, constantly evaluating and anticipating bottlenecks, providing escalation management, making tradeoffs, and balancing the business needs versus technical constraints
- Manage creative team resources to support and deliver projects on time, within scope, and on budget
- Improve and optimize organizational workflows, processes and team efficiency, enhancing planning and ensuring scalability
- Work to accelerate content delivery through tooling and artificial intelligence (AI)
- Own operational planning for creative team, with an emphasis on minimizing disruptions and maximizing adoption
- Manage external agency and partner relationships, ensuring creative deliverables meet expectations
- Promote the growth and development of the creative team, cultivating a culture of continuous learning, improvement, and self-sufficiency

About the team
The Amazon North America Creative team is responsible for crafting bold, efficient, and breakthrough marketing content to reach and resonate with today's audience. We aspire to meet customers wherever they may be—on social media, on their phones and devices, across the site, in their inboxes—and provide easy ingresses to the site via beautiful, inclusive, inspiring, and innovative content. We believe in creative that speaks to our customers, reinforces the Amazon brand promises (selection, value, and convenience) and highlights our best offerings—be that top brands, offers, member benefits, etc.—while driving the business forward and meeting our marketing goals.