SENIOR MANAGER CREDIT PRODUCTS OPERATIONS WHAT IS THE OPPORTUNITY? The Credit Products Operations Sr. Manager is responsible for providing risk and governance oversight for the enterprise 1LOD Credit Products organization. The colleague/role will report to the Head of Credit Products and drive ongoing governance for credit underwriting and portfolio management operational processes and loan portfolio governance. These responsibilities include regulatory compliance, operational risk management and audit and exam readiness and remediation. The role will include cross department reporting facilitation and maintenance, as well as direct management responsibility of Credit Products operations staff.The colleague/role will assist in driving and prioritizing Credit Products transformation and continuous improvement activities with an eye to greater efficiency and heightened consistency and standardization across the Credit Products LOB/industry verticals. Related, the colleague/role will be responsible for maintain underwriting guidelines, templates, procedures, and developing and maintain process maps as necessary.The colleague/role will liaise with senior leaders and stakeholders across the enterprise to include first and second line partners such a 1LOD Compliance and Controls, Credit Risk, Operational Risk, etc. and any third party partners engaged to support transformation and continuous improvement opportunities What you will do Manages regulatory compliance, audit and credit review-related functions for 1LOD Credit Products. Monitors lending-related activities to ensure compliance with regulatory requirements and established policies and procedures. Identifies compliance problems and recommends corrective actions. Maintains ongoing communication with all team members to identify compliance and operational risk and implement appropriate mitigation steps, as necessary. Acts as the Department’s primary liaison to 1LOD Compliance and Controls. Owner of process flow charts and operational control oversight. Serves as escalation point as needed for operational, regulatory or risk issues and investigations. Assists management in preparation for Audit exit meetings, audit responses and post audit follow-up. Manage, develop, and play a leadership role for the credit support staff. Develop a high-performing team. Manage the HR processes for employees, including selection, training, performance management, development, and retention. Fosters an environment where colleagues are empowered and have the opportunity to develop and grow. Facilitates logistics for internal and external exams and reviews. Works closely with senior management to identify priorities, goals and objectives. Responsible for portfolio risk oversight transparency to various levels of management related to portfolio performance, audit remediation, and loan tickler compliance and accuracy. Acts as Plan Manager for Department’s Business Continuity Plan. Responsible for delivering training and development to Credit Products underwriters and portfolio managers related to processes, procedures, and policies. Responsible and accountable for appropriate quality assurance and controls. Must-Have* Bachelor's Degree or equivalent Minimum 10 years of banking experience with a focus on operational risk, transformation and continuous improvement Minimum 5 years of management supervisory experience Skills and Knowledge Must have thorough knowledge of banking policies, procedures, practices, programs and regulations. Must be knowledgeable of banking software platforms such as nCino and AFS Strong knowledge of applicable laws and banking regulations The ideal candidate will be skilled in managing projects and maintain a PMP designation Must have the ability to communicate effectively in both verbal and written form with all levels of Bank personnel and outside contacts Able to manage several projects concurrently, often with tight deadlines Work well with all levels of management and staff Mentor and coach subordinates, supervise and delegate assignments Ability to effectively plan, organize and execute within deadlines with a strong detail orientation Compensation Starting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.