As the Senior Manager – Front Office Platforms Support, you will lead teams supporting different internal applications, such as CRM, used by the commercial organization to drive sales cycles, with a goal of minimizing user friction in systems. You will implement tools required to monitor and maintain visibility into platform usage and friction.  You will also support organizational strategy and standards while collaborating with stakeholders in Strategic Business Units (SBUs), development and commercial Centers of Excellence. You will lead team members to develop, distribute, support, enforce, and integrate best practices and technology standards across the organization.

Responsibilities:

Manages the process of supporting digital platforms and their governance activities.  Lead root cause analysis processes to identify the true problems and short-term and long-term solutions to them that internal customers face with front-office systems, including CRM.  Responsible for people management and driving a positive team culture that continually encourages creativity, ownership, and accountability. Partner with Global Process Owners to ensure technology support strategies mitigate business challenges and provide insight into process gaps or deficiencies Oversee managed services and functional application support activities ensuring timely resolution of open issues, accurate documentation, and service delivery focus.

Qualifications:

Bachelor’s Degree - Business, Computer Science, Engineering, or relevant experience required; Master’s Degree preferred 8+ years of prior relevant experience 5+ years of experience in Digital Platform administration Strong communication and influencing skills, with ability to work collaboratively and effectively with leadership teams, and with the ability to build coalitions across organization Knowledge of systems development life cycle methodologies, Agile methodologies, change control, change management, and project management Critical thinking and problem-solving capability Strong knowledge of B2B sales processes Experience with Microsoft Dynamics 365 preferred Exceptional customer service skills Ability to travel up to 25%

 

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

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