United Kingdom
1 day ago
Senior Manager - Customer Experience - International Markets

At Hologic we recognize the importance of creating deeper and stronger relationships with our customers.  

As Senior Manager, Customer Experience – Diagnostics, you will play a pivotal role in building and developing our value-added service portfolio and shaping/enhancing our strategic key account management approach across our international region.  This role requires knowledge of the diagnostic market coupled with strong commercial acumen and exceptional project management skills to translate high-level concepts into tangible services that drive growth and strengthen key customer relationships.

What To Expect

Partner with the international diagnostics business to understand, and quantify our value-added service programs Develop new service offerings and improve existing ones, upselling, and cross selling to drive revenue  Utilise your understanding of strategic service offerings and innovative pricing models to project manage and deliver competitive solutions  Define levels within our service levels, delivery models and tiered access Work with cross functional teams to coordinate project execution, using your knowledge of project management methodologies and best practices  Understand and anticipate customer needs, proactively gathering information and customer feedback for service improvements  Monitor project progress carefully, identifying risks and implementing mitigation strategies 

What We Expect

Commercial Acumen: Knowledge of market trends and customer needs within the diagnostics/healthcare industry. Familiarity with revenue enhancement strategies  Industry-Specific Knowledge: In depth understanding of clinical lab operations Project Management: Knowledge of project management methodologies and best practices. Understanding of cross functional teams, and enabling coordinated project execution Service Development: Ability to develop tailored key account strategies for high-value clients, building deep long term customer relationships  Customer-Centric Mindset: Commitment to enhancing the customer experience and exceeding expectations. Communication: Excellent communication, negotiation and interpersonal skills Collaboration: Demonstrate leadership in coordinating cross functional teams, and be collaborative in your approach to designing and launching new services. Proactive and Innovative: Be proactive in identifying, capitalizing and improving on service opportunities Accountability: Take ownership of projects and key strategic accounts. Be results-oriented with a focus on driving profitability and customer satisfaction Leadership: Lead and influence without formal authority 

Why Hologic?

Impactful Work: Make a tangible difference in healthcare, improving the lives of people across the EMEAC region. 

Innovative Culture: Thrive in an environment that fosters creativity and forward-thinking. 

Career Growth: Develop your skills and career in a company committed to your professional development. 

Competitive Compensation: Enjoy a rewarding package that includes benefits and opportunities for performance bonuses. 

Travel: This role will enable you to travel across the EMEA region, expected to be up to 40% of your time.

Our talent partners can discuss our salary offering and any relevant bonus schemes with you. We look forward to hearing from you.

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