Senior Manager - Customer Growth
Sage
About the role
The role is accountable for leading the definition and cross functional execution of Revenue Plans that drives growth in our existing installed base of over $500m ARR each year. You will do this by:
1. Translating and localising our Business Unit strategy and propositions (as defined by Product Marketing) into regional revenue strategies.
2. Ensuring clarity and alignment across functions of what we want to achieve and how.
3. Leading across functions to build single, end-to-end execution plans that have high confidence for delivery of our revenue/growth targets, within our cost/margin targets.
4. Reviewing commercial performance with x-functional trading teams, and refreshing prioritization on a periodic basis to ensure risk and opportunities are fully utilized
5. Leading the end-to-end execution of the plans across functions including ensuring we are tracking performance, understanding risks and opportunities and adjusting the plan accordingly to mitigate or take advantage of these.
6. Using customer, market, competitor, performance and execution insights/learnings to influence and shape Business Unit Strategy and propositions… in order to unlock even higher growth.
Success in this role is achieving:
1. Leading a team and leading senior cross functional stakeholders to achieve clarity, belief and alignment in the revenue plan and the ability of the commercial team to achieve the desired business outcomes.
2. Consistent revenue achievement (specifically achievement of net £ARR growth, margin and customer satisfaction targets)
3. Making our GTM teams successful
The role requires a senior-level leader who has a strong background in product marketing and/or growth strategy/execution and/or commercial/sales execution; together with in-depth market and GTM knowledge. Success will be delivered through building strong, collaborative partnerships with VPs and Senior Directors of Sales, Marketing, Commercial Operations, Product Marketing (etc) who lead the functions that need to work together to execute our plans. It is therefore essential that this leader posses strong ability to work across functions and senior leadership teams to build aligned strategies and end-to-end execution plans – balancing the need to inspire and empower teams together with the detail-focused, fast pace execution required to achieve our growth ambition. First class, senior leadership level influence, communication and problem solving skills are essential.
These outcomes will also be delivered through a team of (direct and/or in-direct reports) Growth professionals who will take responsibility for various parts of our revenue plans and/or support the translation of Business Unit strategies and propositions into what’s required for the region (positioning, messaging, customer journey, briefs into marketing/sales/service, launch execution leadership etc). This leader will be accountable for inspiring, developing and coaching this team of professionals.
The role is accountable for leading the definition and cross functional execution of Revenue Plans that drives growth in our existing installed base of over $500m ARR each year. You will do this by:
1. Translating and localising our Business Unit strategy and propositions (as defined by Product Marketing) into regional revenue strategies.
2. Ensuring clarity and alignment across functions of what we want to achieve and how.
3. Leading across functions to build single, end-to-end execution plans that have high confidence for delivery of our revenue/growth targets, within our cost/margin targets.
4. Reviewing commercial performance with x-functional trading teams, and refreshing prioritization on a periodic basis to ensure risk and opportunities are fully utilized
5. Leading the end-to-end execution of the plans across functions including ensuring we are tracking performance, understanding risks and opportunities and adjusting the plan accordingly to mitigate or take advantage of these.
6. Using customer, market, competitor, performance and execution insights/learnings to influence and shape Business Unit Strategy and propositions… in order to unlock even higher growth.
Success in this role is achieving:
1. Leading a team and leading senior cross functional stakeholders to achieve clarity, belief and alignment in the revenue plan and the ability of the commercial team to achieve the desired business outcomes.
2. Consistent revenue achievement (specifically achievement of net £ARR growth, margin and customer satisfaction targets)
3. Making our GTM teams successful
The role requires a senior-level leader who has a strong background in product marketing and/or growth strategy/execution and/or commercial/sales execution; together with in-depth market and GTM knowledge. Success will be delivered through building strong, collaborative partnerships with VPs and Senior Directors of Sales, Marketing, Commercial Operations, Product Marketing (etc) who lead the functions that need to work together to execute our plans. It is therefore essential that this leader posses strong ability to work across functions and senior leadership teams to build aligned strategies and end-to-end execution plans – balancing the need to inspire and empower teams together with the detail-focused, fast pace execution required to achieve our growth ambition. First class, senior leadership level influence, communication and problem solving skills are essential.
These outcomes will also be delivered through a team of (direct and/or in-direct reports) Growth professionals who will take responsibility for various parts of our revenue plans and/or support the translation of Business Unit strategies and propositions into what’s required for the region (positioning, messaging, customer journey, briefs into marketing/sales/service, launch execution leadership etc). This leader will be accountable for inspiring, developing and coaching this team of professionals.
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