Position Summary

Why Join Us?

Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. At Samsung MENA Office, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.

A Snapshot of Your Day:

This position is responsible for developing and overseeing D2C Platform Operations for s.com across all customer segments. This role will be critical in supporting Samsung’s D2C eCommerce strategy and overall D2C growth, by delivering innovative platform enhancements, stable backend operations, best-in class content and be responsible for overall platform stability in line with global standards. The role is a critical function that will work directly with internal management, local sales teams, D2C and marketing teams as well as the regional center of excellence in charge of backend and frontend operations. You will be the internal evangelist to successfully deliver stable platform operations as well as innovation that resonate with the D2C growth ambition while lobbying support of internal stakeholders to ensure and drive quality of deliverables.

Role and Responsibilities

How You Will Make An Impact:

Lead the implementation of technical products and setting standards for rollouts of new featuresDay to day planning, leading, organizing and motivation of the scrum team(s) to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to business usersOversee the Samsung.com and ShopApp Content Teams delivering best-in-class quality on daily basisAct as liaison between the regional eStore team, regional development team & global platform teamsMaintain high-quality project documentation and build a regional knowledge repositoryProcess design and optimization to increase operations efficiency with markets and creative agencyTranslate business /functional requirements into technical solutions & build related operational processesResponding to ad-hoc requests from Suwon Office & effective communication with local stakeholdersEffectively communicate specialist information in an understandable format to all stakeholders

Skills and Qualifications

What You’ll Need:

12 years experience in eCommerce with Bachelors or 10 years with Master degree in Business/ IT or a relevant fieldExperience as a Project/ Program Manager, Delivery or Operations Manager as well as deep knowledge of content strategies and planning and UX/ UI improvement activities including personalisationComfortable interpreting web traffic data and deriving actionable insightsData visualization — Capable of assessing, analyzing, and presenting data, trendsExperience leading scrum teams as well as creative agencies  Knowledge of working with eCommerce systems, payment gateways, ticketing tools (AEM, SAP Commerce Cloud, Insider, JIRA, Medallia, etc.)Excellent communication and interpersonal skills (Internally and Externally)Proficiency in Excel, PowerPoint, JIRA, and Power BI is a plusAn analytical mind and inclination for problem-solving and attention to detail and accuracyPlanning/organizing—the individual prioritizes and plans work activities and uses time efficiently

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