You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant & Network Services brings together American Express' merchant-and network-related businesses. This includes GMS, which manages the relationships with the millions of merchants around the world that accept American Express; Global Loyalty Coalition which includes the international PAYBACK rewards programs; and Global Network Services, which brings together Global Network Partnerships, Network Solutions & Operations, InAuth and Prepaid. The mission of the Global Strategy & Capabilities (GS&C) group within GMNS is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and service their customers. GS&C consists of a diverse set of teams that support the GMNS business. 

Within Global Strategy & Capabilities (GS&C), the Field Training & Enablement Americas team is responsible for understanding key business priorities and creating innovative learning and onboarding curriculum that includes sales skills, product, company and industry knowledge, and tools for the Global Merchant Services (GMS) Field organizations. The Americas Director and team support the GMS Sales & Client Management (CLM) teams based in the United States, Canada, and Latin America and Caribbean regions.

 Reporting to the Director, Global Capabilities & Tools Field Enablement and Training, the Senior Manager - Hierarchy Data, part of the Strategy, Planning and Business Enablement (SP&BE) team, will be responsible for supporting global initiatives to provide the tools and data to meet the needs of our merchants, internal partners, and deliver on GMNS business priorities. This includes supporting the enterprise-wide transformation initiative to scale and automate the merchant hierarchy cleanup and its data management function. This individual will be partnering with other team members and stakeholders also supporting the hierarchy process by leading the Project Management function, ensuring merchant data accuracy, driving LUMI Migration, creating automation, ensuring global and cross-functional alignment in the cleanup process, and leading value-added merchant data related initiatives.

Qualifications:

Strong consultation, project management and communication skills Ability to manage and influence prioritization of demands across several organizations without direct authority Excellent analytical and problem-solving skills Experience working with a data management tool required; experience using Cornerstone and/or LUMI a plus. Ability to provide thought leadership and input to refine the hierarchy data management strategy Ability to adopt a broad perspective and link business strategies to specific initiatives. Ideally possesses strong grasp of the Global Merchant & Network Services and industry trends to drive successful go-to-market strategies Self-starter and high level of accountability and able to solve ambiguous/ open ended/complex business challenges; comfortable at managing ambiguity and unknown areas. Also provides solutions to address business transformation, strategic alignment, and culture change Proven ability to deliver results in a fast paced and highly matrixed environment to deliver a diverse set of initiatives that result in transformational outcomes Strong relationship skills and ability to liaise and build alignment among customers (U.S. and International) and stakeholders; includes consulting and collaborating with CLMs and other Field teams to analyze their needs, connect the dots and lead strategic business initiatives to drive value Experience with data visualization tools such as Tableau or Power BI Strong work ethic with a will-to-win and demonstrated personal excellence 5+ years of relevant work experience required Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

 

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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