Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Manager- Data & Supporter Services  in order to oversee and deliver the efficient collection, analysis, and management of supporter data to inform decision-making, utilising data insights to identify trends, measure campaign effectiveness and maximise supporter engagement.

As a Senior Manager – Data & Supporter Services you will also lead the Supporter Services team to optimise operations, ensuring excellence in customer service and supporter experience

As a Senior Manager – Data & Supporter Services you will:

Data Management: Oversee processes for importing and managing supporter data within Raiser’s Edge, ensuring data integrity and insight-driven decision-making.Operational Leadership: Lead Supporter Services operations, managing credit card payments, donor inquiries, and bespoke supporter requests.Reporting & Insights: Create detailed reports and data selections to support fundraising and marketing campaigns, including donor analysis, event registration, and sponsorship tracking.Gift Aid Management: Prepare and submit monthly Gift Aid claims.Work closely with Finance and Communications teams to ensure smooth data flow, accurate coding, and comprehensive reporting.Ensure all data is processed in line with GDPR, PECR, and other relevant regulations. Develop and mentor a dynamic team, fostering a culture of accountability, professional growth, and continuous improvement.Stay updated on emerging technologies to optimise supporter services and data management systems.

 

To be successful, you must have experience:

Exceptional communication and interpersonal skills for building positive relationships.Strong analytical and problem-solving capabilities with a data-driven mindset.High level of organisation, attention to detail, and ability to meet strict deadlines.Team-oriented, proactive, and passionate about improving children's health.Proven leadership experience in supporter services, data management, or a related field.Expertise in relational CRM databases (Raiser’s Edge preferred) and advanced IT skills.Strong understanding of GDPR and ethical fundraising practices.A track record of managing teams and delivering measurable results.

 

Salary: £40,000 per annum

Contract type:  Full-time, permanent

Location- Fully remote with regular travel to South-East England

Closing date: On rolling basis

Interview: January