*Relocation Assistance Provided
Position Title: Senior Manager - DevOps Engineering
Position Summary
As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.
Business Context
Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands. The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provides management services to other resorts and lodging properties.
As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc. and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services.
The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest. Innovation. Integrity. Excellence. This is the story of MVW. And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true.
Global Technology Context
The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines. This role demands a visionary leader with a technical understanding of the range of resort operations technical products in solving complex business challenges. Proven success as a leader in recruiting, developing, and retaining technical talent on high performing teams is required. The incumbent is a proven thought leader, a consensus builder, and an integrator of people, processes, and technology.
Specific Job Summary
The Senior Manager of DevOps Engineering will work closely with the MVW DevOps L1 and L2 support team, focusing on enhancing DevOps processes and technologies. This role is crucial for ensuring the swift resolution of pipeline related issues to minimize disruptions in the Software Development Life Cycle (SDLC). The individual will collaborate with a team of DevOps support engineers and work closely with various stakeholders to deliver proactive support, ensuring seamless business continuity.
Expected Contributions
Contributes to team, department and/or business results by performing complex quantitative and qualitative analysis for business processes.Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.Assists DevOps stakeholders and users in achieving business results by:identifying opportunities to enhance the effectiveness of business processes.participating in setting department operating plans.achieving results against budget within scope of responsibility.Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.Performs other duties as appropriate.Specific Expected Contributions
Automates repetitive tasks, such as code integration, testing, and deployment, which accelerates the software delivery process.Designs and manages Continuous Integration and Continuous Deployment (CI/CD) pipelines to ensure that code changes are automatically built, tested and deployed, reducing manual errors and speeding up releases.Facilitates collaboration between development, operations, and other teams, breaking down silos to enhance communication and shared goals.Promotes a culture of collaboration, helping to resolve conflicts and ensure that all teams are aligned on project objectives.Analyzes deployment logs and metrics to identify and troubleshoot issues, ensuring minimal downtime and optimal performance.Integrates security measures throughout the software development lifecycle, ensuring that security is a priority from the start (shift-left) rather than an afterthought.Integrates IaC tools into the CI/CD pipelines to provision and manage infrastructure, ensuring consistency and scalability in deployment environments.Implements modern cloud deployment models to manage cloud resources effectively, reducing costs and improving resource utilization.Establishes feedback mechanisms to gather insights from deployments and user experiences, driving continuous improvement in processes and products.Mentors team members, sharing knowledge and best practices to enhance overall team capabilities.Performs other duties as appropriate.Candidate Profile
Successful candidates should possess knowledge, experience and demonstrate leadership skills as follows:
Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required.
Specific Candidate Profile
Education
Bachelor's degree in computer science, Information Technology, or related field or equivalent work experience.Certifications Preferred
AWS Certified DevOps Engineer – ProfessionalCertified Kubernetes Administrator (CKA)Experience
7-9 years of experience in DevOps support and activities.Experience in troubleshooting and resolving issues in production environments is vital for maintaining uptime and performance.Proficiency with Continuous Integration and Continuous Deployment tools (e.g., Jenkins, Tekton, Azure DevOps, GitHub) is important for automating the software delivery process.Experience with Docker and Kubernetes is required for managing containerized applications and orchestrating deployments.Familiarity with cloud platforms such as AWS, Azure is required.Experience with tools like Terraform or Ansible for automating infrastructure provisioning and management is required.Prior experience in software development or engineering is highly valued. Familiarity with programming languages such as Python, Nodejs, Java, or JavaScript is desirable.Experience working in a fast-paced, dynamic environment with a focus on delivering high-quality support services.Skills/Attributes
Analytical and Strategic ThinkingStrategic Thinking: Capability to shape and execute the DevOps roadmap, encompassing long-term strategies and plans aimed at enhancing the efficiency and effectiveness of DevOps processes and technologies.TechnicalExperience troubleshooting application deploymentsProficient in Kubernetes and container orchestration.Proficient in Linux shell scripting.Experience with cloud platforms (AWS, Azure).Experience with Infrastructure-as-Code tools (Terraform, Ansible).Experience with development build tools (e.g., Maven, NPM)Experience with REST APIs and integration technologies for DevOps toolset integration.Experience with application development tools and languages (e.g., Python, Java, Node.js)Experience with source code management and version control systemsStrong troubleshooting and problem-solving skills Work Management SkillsRequirement Analysis: Skills in gathering and analyzing business requirements to meet organizational needs.Planning and Execution: Ability to plan, execute, and manage business requests, ensuring they are completed on time, within budget while meeting technical and quality requirements.Change Management: Experience in managing change within an organization by ensuring all changes made to production are effectively transitioned to support teams.Interpersonal SkillsCommunication: Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organizationCustomer Focus: Commitment to a strong customer service orientation to understand and address client needs effectively.Collaboration: Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations.Leadership Courage: Ability to lead and motivate teams, driving successful incident and problem management solution. Additional AttributesAdaptability: Flexibility to adapt to changing organizational dynamics within a matrixed organizational structure.Curiosity and Continuous Learning: Commitment to staying updated with latest technologies and tools in the market to improve the operational stability and best practices.Coaching and Training: Ability to identify critical learning objectives for user groups and partner with learning program designers in support of developing technical training programs and collateral. Proven ability to deliver both in class and on-line technical training sessions.Problem-Solving: Strong analytical and problem-solving skills, with a focus on root cause analysis and process improvementAttention to Detail: Ensuring accuracy and thoroughness in all aspects of DevOps support.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.