You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Comms & Martech Experiences (ECMX) is a global organization that sits within Enterprise Digital and Data Solutions (EDDS) and is American Express’ marketing services center of excellence with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go to market solutions and the development of best-in-class Martech products and processes. 

The Senior Manager of Digital Product Development will be a member of the Marketing Enablement Transformation team within ECMX. The vision of ECMX is to create frictionless, intuitive colleague journeys in support of innovative and impactful customer experience marketing, achieved via configurable, composable and automated technology underpinned by best-in-class product management. 

How will you make an impact in this role? 

This person will be responsible for the delivery of Features against our internal Marketing Technology roadmap. They will manage partnerships across multiple organizations including Marketing, Content Management, Creative Compliance Review, Marketing Operations and others to understand and define business needs for our products. This candidate will also partner very closely with our American Express Technology organization to solution, build, test and deploy product features to the organization. Demonstrating a detailed understanding of the Marketing Execution lifecycle and value chains, to identify areas of optimization and transformation.

Lead customer discovery efforts across multiple stakeholder teams to understand user needs, challenges and opportunities and solutions to address. Demonstrate the ability to translate business needs and requirements into technical solutions. Translate needs into a prioritized list of technical capabilities and features that will be used to drive solutioning and development activities in partnership with engineering. Coordinate product releases, lead accepting testing efforts and monitor post launch performance of features. Establishing 12+ month product roadmaps grounded within both value streams and value chains with well-defined and understood impacts and dependencies. 

Minimum Qualifications:

Minimum of 3-5 years of experience in a product management / product owner function. Experience working within Agile software development methodologies and supporting tools and frameworks. Highly skilled communicator – both orally and via documented artifacts. Experience in building out highly complex and integrated product technology stacks. Comfort in leading and influencing discussions. Highly organized with the ability to successfully manage multiple workstreams simultaneously. Ability to quickly pivot and reprioritize as business strategies demand. Passion for marketing technologies and the evolving external technology landscape. Previous Salesforce or Adobe experience a plus.

Key Responsibilities Include: 

Develop and maintain a short/medium/long term product strategy that aligns to the needs of the business Build highly impactful visual aids to support discovery, solution design and architecture discussions with our engineering organization and facilitate alignment conversations across relevant stakeholder groups and partner product teams. Lead the business planning, prioritization, and technology assessment processes across our software development lifecycle.  Oversee product owner functions across our Agile development processes, partnering closely with the engineering scrum teams to ensure product features are clearly defined, have clear acceptance criteria and are properly tested and validated before launch.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.