Sr Manager ECPMO Operating Model The Sr Manager ECPMO Operating Model is responsible for establishing and overseeing the effectiveness of the Enterprise Change and Project Management (ECPMO) Operating Model. The Sr. Manager is responsible for maintaining and optimizing the end-to-end suite of processes, systems, procedures, controls, templates, artifact standards and all other support materials that make up the ECPMO operating model. The Sr Manager Operating Model will develop and manage a team accountable for overseeing the operating model through key functions including thematic review of issues, defects and incidents, process design / strategy, artifact management, and change to ECPMO. The Sr Manager ECPMO Operating Model coordinate closely with senior leaders within the ECPMO including Change Delivery, Change Readiness, Strategic Planning, Program Education and Communications, Program Monitoring and Reporting and Program Governance to optimize and manage quality adherence to the operating model. The Sr Manager ECPMO Operating Model leader will lead a team that is accountable for identifying, prioritizing, designing, and implementing enhancements to the ECPMO operating model, its processes, systems, procedures, and artifacts. The incumbent will work closely with cross-functional stakeholders including Sr. business leaders and risk and compliance teams to ensure effective continuous improvement of the ECPMO operating model. Position Responsibilities: Program Operating Model Governance * Develop and implement a standardized governance framework intake, prioritize, design, and implement enhancements to the ECPMO operating model. * Develop and implement governance structures that align the ECPMO operating model with the organization's strategic objectives, policies, and procedures. * Own the development, implementation, ongoing maintenance, and optimization of the enterprise ECPMO suit of systems and tools. * Develop and maintain the procedures, controls, and artifacts to operationalize the target operating model. * Maintain, manage, and lead an inventory of proposed and active changes to the operating model end-to-end, including an implementation roadmap, calendar, and backlog hygiene. * Develop ECPMO operating model librarian governance and controls to ensure all related artifacts are kept current and archived to enterprise standards. * Serve as the ECPMO operating model subject matter expert. Monitoring and Continuous Improvement * Identify and develop processes and systems to monitor operating model key performance indicators in partnership with the broader ECPMO Program Office to enhance the monitoring and governance framework, including the implementation of new technologies and methodologies. * Perform thematic review and analysis of key performance indicators including issues, defects, and incidents to proactively identify opportunities for operating model enhancements. * Produce reporting, insights, and analysis to senior leadership on thematic review with recommendations for enterprise adherence and effectiveness. * Lead initiatives to improve the effectiveness of controls and governance practices including the development and oversight of control monitoring and testing strategies. * Conduct regular reviews to identify potential areas of compliance vulnerability and risk and implement corrective measures to effectively address these issues. * Continually analyze key data points to monitor the overall health of the program efforts, customer incidents and other metrics as it relates to the control of the operating model. * Lead high priority root cause analysis and retrospectives to evaluate operating model adherence and effectiveness to recommend and implement enterprise corrective measures. ECPMO Partnership * Partner with other ECPMO leaders, business partners and key stakeholders to gather feedback and requirements to ensure the operating model supports the overall ECPMO enterprise strategic objectives. * Facilitate alignment between the ECPMO leaders on operating model methods, processes, and standards. * Participate in ECPMO leadership meetings to align the operating model strategies across the ECPMO. * Engage with ECPMO leadership to provide education on relevant policies and procedures while fostering and maintaining healthy stakeholder relationships. Leadership * Direct managerial and HR responsibilities and team development for direct reports. * Assign and prioritize tasks, projects, and activities. * Ensures that the team adheres to framework principals as it relates to the operating model. * Manage and develop team cultivating a spirit of one team with shared goals and objectives. * Select, motivate, and retain high performing talent. * Provide on-going feedback to maximize overall performance. * Other duties as assigned Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled