Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities: Technical Operations/Maintenance

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

This position will lead a team of engineers and subject matter experts handling a continuous improvement business model and strategy that enables United to provide safe, dependable baggage handling and facility systems in accordance with business requirements, cost savings initiatives and total cost of ownership. This role will be central in representing the facilities organization in the planning and implementation of $1B of baggage handling system investment and ongoing development of building automation systems for hub airport buildings and facilities equipment in accordance with industry best practices, safety, environmental, local, state, and federal regulations.

Technical specs and modification projects: Leads team in collaborating with internal and external partners to plan, design, and implement new baggage systems, or major baggage handling system upgrades that include mechanical, industrial controls, software, and TSA screening sub systems. Leads team in collaboration with Corp Real Estate, Airport Operations, Digital Technology, and external partners in developing technical specifications for baggage handling and building automation systems investment and modification. Leads engineering team from project concept to commissioning to ensure engineering integrity of new and existing facilities systems for safe, dependable, and ongoing cost-effective operations. Guides design and implementation of equipment and facility modifications to address safety, reliability, and performance issuesMaintenance support: Leads team in supporting frontline maintenance organizations for unplanned outage events affecting baggage handling operations. Establishes and reviews proactive readiness and response procedures with frontline and partner teams to minimize impact from system outages and/or external impact. Leads teams in root cause analysis, developing and implementing mitigation and improvement action plansPreventative maintenance program: Leads the creation, implementation, and ongoing oversight of maintenance programs for baggage handling systems. Guides technical parameters of preventative maintenance programs and maintenance optimization in accordance with manufacture and industry standard processes for baggage handling systems or facilities equipment and infrastructure. Focuses on predictive, preventive maintenance that will increase planned maintenance, reduce unplanned, reactive maintenance, and improve in service time for facilities equipment.Maintenance reporting and analysis, predictive, maintenance: Establishes KPIs and is responsible for development of reporting systems for baggage handling systems and airport facility asset performance. Guides the development of maintenance monitoring strategy, systems, and infrastructure to support proactive and predictive maintenance for baggage system and facility assets. Leads facilities reliability programs including collection and reporting of operational data, trends, root cause analysis, and identification of corrective actions to ensure the effectiveness and improvement of maintenance programsMaintenance manuals and documentation: Guides development of technical engineering, maintenance, and safety program management, system reliability and life cycle management analysis, and systems training curriculum developmentLeads team and collaborates with partners for innovation and continuous improvement in baggage handling and facility operations

NOTE: This position is considered as a hybrid-work schedule and will need to be located at one of United’s Hub location (i.e. ORD, IAH, SFO, DEN, etc.)

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! 

QualificationsWhat’s needed to succeed (Minimum Qualifications): Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Controls, or Digital Technology or 4 years of relevant work experience5+ years of experience working with baggage handling system and/or TSA screening system design and implementation5+ years of experience in building automation controls including connectivity and monitoring of jet bridge assets4+ years of experience leading all aspects of facilities maintenance projects, and/or engineering and technical management4+ years of experience collaborating with large scale critical initiatives and/or process improvement projects/programsExperience leading teams in multiple locationsAbility to build strong internal and external business relationships including management multiple vendorsProven capability to influence and lead changePlanning and communication skills, strong interpersonal skills, organizational management, defining accountability, identifying improvement opportunitiesAdvanced skills with productivity and collaboration tools including MS Office Excel, PowerPoint, SharePoint, Teams etc.Ability to interpret mechanical and electrical drawingsAccountable for consistent and clear communication to team, leadership, and collaboratorsMust be willing and able to travel 30% domestic and internationalMust be willing and able to work a hybrid work schedule and need to be located at one of United’s Hub locationsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Master’s degree in Mechanical Engineering, Electrical Engineering, Industrial Controls, Digital Technology, Business or Finance or 6 years relevant work experience5+ years of experience with airport facilities maintenance operationsKnowledge HVAC, mechanical, electrical, and plumbing engineering5+ years of experience in an airline operations including baggage and ramp operations3+ years of experience in digital technology architecture, networking, security, or applications developmentCurrent leader of maintenance organization supporting airline hub operationsExperience leading sophisticated matrixed operations, in airport/aviation setting

 

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The base pay range for this role is $124,735.00 to $169,950.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.