You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Team 

Accelerating growth in our Cobrand portfolios is central to our company’s strategy to meet our customers’ evolving buying and payment needs while diversifying revenue streams and driving top line growth. The Cobrand team within the Global Consumer Services Group leads the company’s efforts to manage our relationships with Cobrand partners and expand our suite of consumer lending products bringing deep expertise to deliver products, services, and strategies that will enhance our competitive position in each of our markets. The Hilton Product team leads the strategic product management, business strategy, customer experience and relationship management with our partner counterparts, with the goal of attracting, engaging, and retaining Hilton Honors Card Members.

The Role

This role will focus on initiatives that drive growth for the partnership and deliver Card Member value. The Senior Manager will be the Servicing & Operations champion on the Hilton Cobrand product management team. The individual will spearhead efforts that strengthen risk management and ensure a seamless experience for our customers. This role will blend relationship management, product management, operations, servicing and strategy. The successful candidate must be able to manage complex, cross-functional initiatives, demonstrate thought leadership and establish an appropriate level of influence to progress initiatives forward.

Key Responsibilities:

Act as a customer experience expert for the Hilton cobrand, understanding the product benefits, how they work, and customer usage Define and evolve strategy for how we best service Hilton Cobrand customers in partnership with the Servicing Organization, including key workstreams to deepen CCP engagement and portfolio knowledge Build and manage relationship with Hilton partners, working together to troubleshoot product benefit issues and collaborate on ways to meaningfully improve the customer experience Lead initiatives internally to enhance the customer experience and drive benefit improvements in conjunction with Servicing, Product Development, Technology, GCO, Compliance, Finance, Risk Lead high-performing analyst

Qualifications:

Proven track record to spearhead work streams independently and drive projects to completion across teams and at all levels Strong organization and project management skills to seamlessly drive forward complex, technical projects Ability to influence and build positive relationships with internal and external partners Excellent execution skills coupled with a strategic mindset, to balance the needs of the customer, partner, and enterprise Strong collaborator and great teammate with excellent interpersonal skills and a positive attitude  Prior experience with product management, marketing and/or customer experience is a plus 

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.