Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of SM, Order to Cash

We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player and should have led a team size of ~50 people.

Responsibilities

In this role, you'll be responsible for all the activities related to O2C domain

Validate the Purchase Order (PO) requests from to bill the orderInvestigate discrepancies in the PO and invoices with disputesManage Order to Cash related to collections and dispute management, implement adhere to strategyInteraction with end customers via Calls and Emails for collecting pass due amountsMeeting collections numbers/targets (monthly/ quarterly/ yearly)Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.Dispute Handling related to invoice issuesLead and participate in conference calls with Country / Regional Financial Managers.Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate help them to develop the process standardsIdentify process improvement opportunities and drive implementation (Lean and Six Sigma projects)Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolutionQualifications we seek in you

Minimum qualifications

B.Com graduation (MBA – Finance preferred)Relevant work experience in Order to CashPreferred qualifications Very Good Written and Verbal Interpersonal skillsProficient in MS Office applications, especially in MS excelSAP knowledge and experience in generating reports from SAP would be an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.