Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role for Senior Manager - IT Infrastructure Cloud Engineering SME

Seeking highly skilled experienced IT infrastructure design implementation subject matter expert to join our build engineering team to work on large scale IT infrastructure. Engineering SME is expected to work on business transition projects Participate in business operations, client discussions to understand the IT requirements, translate them to technical design, create documentation and implement the solution on ground to meet the business requirements. SME is expected to own end to end responsibility of project delivery and ensure smooth go live.
Responsibilities
• IT infrastructure design implementation SME, to design and implement large scale network setup for contact centers.
• Work on business transition projects to design and implement IT infrastructure to meet functional requirements.
• Participate in business, client discussions to understand the IT requirements, translate them to technical design and implement.
• Own end to end responsibility of project delivery and ensure smooth go live.
• Create HLD, LLD documents for client and internal teams.
• Participate in extensive technical discussion with client and internal teams.
• Working with internal / external resources to deliver the assigned task
• Participate in internal discussion for root cause identification and problem management.
• Interact with ISP’s, OEM for solution discussions, follow-up, issues troubleshooting.
• Identifying open risk in the production network and provide input for mitigation.
• Finding the scope improvement by initiating the Lean/Six Sigma projects to add the efficiency in to system/process.
• Help support internal teams, peers for technical guidance.
Key Requirements Responsibilities
• Network design implementation
o The candidate should have relevant years of experience of hands-on IT Infra design implementation experience
o Must have designed network for large scale infra and end to end project delivery
o Must have designed implemented network solution for voice, contact center solutions
o Worked on design implementation of IT infrastructure for new sites, corporate network connectivity between multiple sites Co-locations, global data centers.
o Has very rich experience in corporate LAN WAN infra
o Must have worked on the latest technologies (Cloud, ACI, SDN and SDWAN)
o Must have knowledge experience of working on network security, firewalls implementation management [Palo Alto, Juniper, Fortinet preferred]
• Wireless Network design implementation
o Understands radio networking, wireless signaling, wifi access point functionality.
o Should have knowledge about wifi design, connectivity [Juniper Mist preferred].
o Implemented medium to large scale wireless network, wi-fi access points.
o Juniper wifi network implementation management.
• Voice, contact center networking design
o Must have knowledge of voice technology, cloud contact center solutions.
o Understand QoS [experience of cloud telephony implementation preferred].
o Implemented cloud contact center solutions.
o Has knowledge of voice traffic routing, network requirements.
• Cloud architecture, network design implementation
o Must have knowledge hands on experience of designing AWS, Azure cloud solutions
o Must have knowledge about AWS, Azure, GCP cloud ecosystem, popular cloud services design implementation
o Design hybrid architectures using key technologies like VPN, AWS Direct Connect, and express Route.
o Familiarity with AWS, Azure, GCP CLI, APIs, CloudFormation templates, Billing Console, and Management Console.
o Must have at least 2-3 yrs of experience working on multi cloud network design implementation
o Candidate should understand DevOps environment
• Security compliance
o Experience in implementing security best practices in DevOps process, identity and access management [IAM]
o Understanding of compliance requirements in network and cloud design, understanding of global regulations and knowledge of security assessments and audits.
• Collaboration communication
o Working in large team size is key success requirement for this role, candidate must have experience in working with global team in different time zone and culture.
o Candidate should be very strong in written oral communication
o Global customer interaction is one of the key expectations from candidate
o Project communication to internal and external stakeholders.
o Effective client communication and escalation handling experience.
o Participate in internal discussion for root cause identification and problem management.
o Help support internal teams, peers for technical guidance.
o Interact with ISP’s, OEM for solution discussions, follow-up, issues troubleshooting.
o Participate in extensive technical discussion with client and internal teams.
o Working with internal / external resources to deliver the assigned task
• Continuous improvement
o Identifying open risk in the production network and provide input for mitigation.
o Finding the scope improvement by initiating the Lean/Six Sigma projects to add the efficiency in to system/process.
o Implement best practices, service improvement plans.

• Qualifications
o Minimum qualifications
 Bachelor’s degree in computer science, Information Technology, or a related field. Advanced degree is a plus.
o Preferred qualifications
• CCNP (highly preferred, must)
• Network certification [Palo alto, Juniper, Fortinet] highly preferred
• AWS, Azure cloud certifications [highly preferred, must]
• Experience with CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps [preferred]
• Candidate should be very strong in written oral communication
• Candidate must have good presentation skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training