Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Manager / Senior Manager - Lean Digital Transformation
This role is to provide Process Excellence Transformation support to Genpact businesses based in Philippines, which support respective global clients.
This position will provide mentoring/coaching support to operations on transformation, lean six sigma projects, lead strategic black belt level projects, design and project manage digital / analytics transformation projects and drive business impact value for our clients and stakeholders.
Responsibilities
Ops risk identification and mitigation – Targeted focus on process management within control limits
Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement
Works with Ops leads Vertical Leads and customers to design, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)
Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities
Providing Team Leadership in the application of Lean Six Sigma tools and Process Excellence methodology
Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements digital solutions across the business or organization
Initiating and leading projects that improve end-to-end processes
Setting, validating, and auditing measurement systems to deliver business impact
Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives
Supporting Transition teams in volume analysis, metric base lining and target setting for new processes
Driving Standardization and Global Best Practices within the organization
Interact with Clients to understand Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills
Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans
Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes
Fulfilling the requirements and Achieve BB Certification within 18-24 months
Qualifications we seek in you
Minimum Qualifications
University graduate
Excellent Project Management experience – Designing and driving small to large scale improvement transformation projects
Excellent Problem Solving Analytical bent of mindset
Lean Green Belt Trained, Tested, Certified
Good knowledge on Automation Robotics Other digital technologies
Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs
Ability to engage effectively with Senior Leadership, Customers, and people from all levels of the organization – excellent Communication Skills
Ability to work independently with a sense of urgency
Critical thinking accountability
Good Leadership, consultative partnering skills required
Openness to new ideas and diverse cultures
Relevant experience in the design, implementation, and administration of Digital transformation projects
Preferred Qualifications/Skills
Domain SME Preferred – Contact Centre Operations - Good Insurance and FA background would be an advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training