Canada Health Delivery Team is seeking candidates for the following position based in the DLF/Noida office:

Business Title: Sr. Manager – Consultant Health & Benefits

What can you expect?

Mercer is highly skilled Sr. Manager to join our team servicing US/Canada regions. This role involves servicing both open-market clients and those in the Benefits Facility by Mercer Marsh Benefits placement facility for small to medium-sized employers. This position is part of a team that provides comprehensive group benefits and human resources solutions.

In this role, you will be required to:

Ensure the timely and accurate production and processing of relevant documents and information, including report preparation. Contribute to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and business objectives. Adhere to Company policies and performance standards. Update reports based on predefined templates on a regular basis to ensure accurate entry. Maintain a basic understanding of the core aspects of relevant Insurance and related legislation.

What is in it for you?

Holidays (As Per the location)Shared Transport (Provided the address falls in service zone)

We will count on you to:

Project manage a portfolio of comparatively complex and/or big clients Ensure seamless and superior Client Service delivery on the work aligned to their team on key SLAs viz. Accuracy / Efficiency / Utilization etc.Validate and compare premiums for group benefit plans under vendor renewals, plan design change and quotes, or benchmarking exercisesPopulate financial and renewal tool data basesProduce experience monitoring reports for clients and analyze the impact of any recent changesPrepare cost projections for plan optionsAnalyze financial statements of group insurance plans and review financial agreements to suit client needsGathering, summarizing and preparing all informarion and client data for marketing/vendor searchesAnalyze cost drivers by reviewing client’s cost/utilization data and looking for year-over-year trends or comparisons to external benchmarks using data provided from clients vendor reports or raw data from external databasesAssist with new insurer implementation processes to review employee census, rate and premiums charts, plan design and mapping documents, new issue contract materialsComplete reporting for globally managed clients (GBM Data Analytics Too)Peer review other teammates’ work to ensure accuracy and reasonablenessAssist with day-to-day inquiries from the clientCompletion of placement forms to apply client commissions revenue and assist with professional services summaryPlan document review following plan design changes or insurance carrier updatesOther special projects as outline by the client and/or consultantsAssist with new teammate training as requiredProject team’s utilization through the year and actively pursue new work opportunities when necessaryAct as point of escalation from Mercer India for any support required for production issues which occurs during onshore business hoursFocus on the culture of First Time RightOwnership of delivery on assigned work through self-planning and monitoring of all activities

Note: Applicants should be flexible working in shifts

What you need to have?

Graduate from a reputable institute in Mathematics/Accounting/Finance/EconomicsMinimum 10 years of relevant work experience with relevant experience in employee benefits for a minimum of 3-5 yearsAbility to manage/ mentor first-line managers along with setting-up and maintaining resilient operational & administrative governance for rest of the team.Strong Project Management skills – ability to manage stakeholder expectations, proven track record of managing critical constraints like Scope, Schedule & Quality and apt in critical resourcing methodologies in a demanding project environment.Experience of working in onshore/ offshore modelThorough understanding of peer review process / QCAbility to work well within a team environmentAbility to do multitasking/ manage multiple critical projects at a given point of time with conflicting priorities and being capable of ensuring optimum resourcing either by fast tracking or crashing techniques.Proficient in project/ task prioritizing techniquesStrong Risk management ability with relevant mitigation plan identified and implemented across business.Expertise in developing solutions in setting-up new processes at offshore, improving existing operational opportunities with best use of lean methodology and offering sustainable utilities/ framework with desktop automations using advanced Excel models, Excel & MS Access Macros (VBA)Preferred knowledge of data analytics tools and processes, using R Studio/ Python Sound knowledge of using MIS and setting-up governance around the same, facilitates management reporting     Should be able to take lead in new opportunity identification (offshoring feasibilities), successful deep dives, process mapping (as-is & adapted), adhere to transition governance and execute/ drive migration plan for new project/ process work.Ability to manage delivery of projects with 100% SLA adherence and utmost attention to defined CTQ parameters.Ability to identify KRAs for team, define SMART goals to achieve team, organizational and business level objectives.Excellent written and verbal communication skills as exemplified by clear issue explanations, documentation and effective intra- and inter-group communicationsStrong organizational and time management skills, including ability to multitask and work independently with minimum supervision to meet firm deadlinesProject management skills – thorough understanding of projects and processesVery strong analytical and innovation skillsExcellent communication and mentoring skillsHealth & Benefits knowledge (MUST)

What makes you stand out?

Knowledge of group benefit underwriting principals, placement and various funding methodsAdaptable communicator, facilitator, influencer and problem solver High attention to detailGood relationship skills, Proven ability to work on own initiative as well as in a team  Ability to multi-task and prioritize time effectively

Mercer is a business of Marsh McLennan, which is a leading professional services firm in the areas of risk, strategy, and people. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and promoting real health and well-being. They have approximately 25,000 employees based in 43 countries and operate in over 130 countries. Marsh McLennan, the parent company of Mercer, has 85,000 colleagues and annual revenue of over $20 billion. They help clients navigate complex environments through their market-leading businesses including Marsh, Guy Carpenter, and Oliver Wyman. For more information, you can visit mercer.com and follow Mercer on LinkedIn and Twitter.

Marsh McLennan is also committed to creating a diverse, inclusive, and flexible work environment. They strive to attract and retain the best talent regardless of characteristics such as sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity, or any other characteristic protected by applicable law.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.