Embodying the Virginia Tech motto of Ut Prosim (That I May Serve), the Division of Auxiliary and Business Services has responsibilities across multiple Virginia Tech campuses and throughout the Commonwealth of Virginia, always working to meet the needs of the University and anticipate the needs of those we serve. Auxiliary and Business Services strives to be customer focused and operationally minded while offering a diverse group of services that support and enhance the Virginia Tech experience. We take pride in being a responsive, innovative, and inclusive workforce that are stewards of the resources entrusted to us.

The Senior Manager of Contractual Services is responsible for the strategic leadership and direction of campus bookstores and retail services, snack and drink vending services, laundry services, The Inn at Virginia Tech, copier management services, and other support services. Reporting to the Chief of Staff for Auxiliary and Business Services, the incumbent:
• Plans, directs, and manages contracted auxiliary revenue generating operations.
• Oversees and manages operations; including marketing, technology, budget development, and execution of the contractual auxiliary enterprises across the University to maximize revenue generation and support the division mission.
• Develops strategies for increasing contractual auxiliary enterprises revenue, including recognizing and developing new and innovative areas of auxiliary revenue.
• Is responsible for vendor relationship management.
• Provides regular reports along with internal analysis of operations.
• Leads the communication, policy, and compliance duties of the function.

The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).