At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Purpose

This position is responsible for the daily operation of the Point-of-Sale systems to include the POS functions and features, POS Management Reports, Restaurant Reservations System, and F&B Cost Controls within the POS systems.  Additional responsibilities training on POS Management Reports and Restaurant Reservations System.  Additional responsibilities include providing support to end user/operators within Information Technology Department and the various Loews Hotels at Universal Orlando outlets/departments.

Essential Functions and Responsibilities

Provides 24 hour a day/ 7 day a week support through effective manager trainingManages the tasks necessary to ensure the availability and security of the POS workstations, printers, scales, scanners, and pin pads.Ensures daily system maintenance tasks are completed accurately and in a timely mannerOversees the performance of POS, Restaurant Reservation System, and hardware upkeep with all POS devices.  Provide knowledgeable, courteous, helpful support for all technology staff and operations management of these systems.Utilizes ServiceNow to document changes, reviews, and verifies all operations for accuracy and completenessMaintains logs records for all scheduled database changes, that provide necessary audit trail for menu price changes and who requested these changesMaintains system security for POS, Reservations systemsWorks with the Network Manager to ensure the highest possible reliability and security of the POS Local Area NetworkWorks closely with the Network Manager to coordinate preventive and emergency maintenance related activity for all POS related network systemsSchedules, coordinates, and performs system upgrades to the POS systemAssists in the selection of POS hardware and peripheralsMaintains thorough documentation of the standard configuration of the POS workstationsWorks with the Inventory Control Manager to maintain an accurate, up to date inventory of all POS hardwareNotifies affected end users of any scheduled/unscheduled downtime that will occur during the performance of scheduled/emergency maintenance operationsPrepares reports for management relating to department and system operationsInterviews, selects, trains, appraises, coaches, counsels, and disciplines personnel according to Loews Hotels standardsEstablishes and ensures adherence to all departmental and Loews Hotels guidelines, policies, and proceduresAttends all required hotel meetings to keep abreast of in-house activities/promotions and events; maintain communications with other departments throughout the hotelRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all training sessions and meetingsAbility to perform “Physical Requirements”

Required

Strong understanding of TCP/IP networkingAbility to manage multiple projects/priorities simultaneouslyStrong project management skillsSelf-starter, with strong analytical and problem-solving abilitiesEffective management, leadership, and communication skillsAbility to work flexible schedule to include weekends, holidays, and overnights

Education: Bachelor's degree in Information Technology or related field preferred

Experience: Minimum of 4+ years prior working to support F&B systems, MS Office applications