With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) businesses helping them say yes to more opportunities. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, meaningful rewards, and the powerful backing of American Express.

The Card Lending Team supports this objective by developing compelling products, services, and customer engagement strategies to meet small business owners’ evolving buying and payment needs. As a result of career advancement, we are hiring a Senior Manager, Product Management (Pay Over Time) to help drive the continued convergence of our spend and lend card features and introduce new organic growth opportunities to gain more share of our customers’ spending and borrowing needs. The Senior Manager will keep a customer-fist mentality by leading organic portfolio growth initiatives, customer segmentation, digital customer journeys, and compliance partnerships. Key internal partners include: Analytics, Marketing, Risk Management, Charge Card Product, Pricing, Legal, Compliance, Servicing, Finance, and Technology, and Business Operations.

How you will make an impact in this role?

• Ideate and drive organic growth initiatives to increase tenured customer engagement and feature satisfaction

• Use portfolio analytics and insights to develop a new customer segmentation with Analytics, Risk, and Marketing

• Identify, evaluate, and launch product-specific & portfolio-wide improvements across digital servicing journeys

• Serve as customer champion using customer service and research insights

• Ensure a strong control and compliance environment by establishing effective controls and monitoring practices

• Deepen relationships and collaboration with key internal partner teams 

Minimum Qualifications:

• Strong customer-first mentality and experience putting customer insights into action

• Strategic, creative problem solver with strong analytical skills and ability to use insights to drive winning strategies

• Excellent project management skills while balancing multiple business partners and workstreams in parallel

• Thoughtful, concise communicator and consistent track record to communicate effectively to audiences at various levels

• Ability to influence cross-functionally toward shared outcomes and operating in a fast-paced environment

• Good judgment and interpretation of compliance landscape

• Bachelor’s degree or equivalent years of experience

Preferred Qualifications:

• Prior experience working in service of Small Business Owners as a segment

• Prior experience with lending economics

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities