The Team:

The Asset Protection team is dedicated to maintaining a secure and safe environment for our stores and corporate offices. We achieve this by providing extensive training programs that equip our staff with the knowledge and skills necessary to respond effectively to safety and security challenges. Our protection services encompass a range of measures including access control protocols that regulate entry to sensitive areas, as well as comprehensive CCTV monitoring systems that allow for real-time surveillance and support the investigation of any incidents.

 

Furthermore, we actively collaborate with local law enforcement agencies to foster strong partnerships that enhance our safety efforts and response capabilities. Our team prioritizes proactive risk management by conducting regular assessments and implementing strategies to mitigate potential threats.

 

In addition to these initiatives, we work closely with various store teams and departments to establish a thorough and efficient process for new store openings. This collaborative effort ensures that security measures are integrated from the outset, safeguarding our personnel and assets as we expand our operations. Through these comprehensive strategies, the Asset Protection team is committed to preserving the integrity and safety of our organization. 

 

The Opportunity:

As the Senior Regional Asset Protection Manager for the West Region, you will hold a critical responsibility in the implementation of comprehensive Asset Protection measures for the stores within your purview. This includes overseeing safety protocols and shortage control programs, which are essential for maintaining operational integrity. You will demonstrate exceptional communication skills across all organizational levels, fostering productive partnerships with store management, your internal Asset Protection team, and corporate stakeholders.

 

In this capacity, you will lead and develop a team comprised of field Asset Protection Managers, Supervisors, and Specialists, ensuring that they are equipped to effectively execute their roles. In collaboration with your Asset Protection team, local store management, and the Inventory Control department, you will engage in the research and reconciliation of identified shrink, proactively addressing any discrepancies. Your involvement in cycle count reconciliation will serve as a critical element in upholding inventory accuracy between annual physical inventories.

 

Furthermore, you will liaise with the corporate Internal Control and Human Resources departments to address any concerns that may arise during store audits and internal investigations, promoting a culture of accountability and diligence. Your primary objective will be to ensure the physical protection of our stores, prioritizing the safety of employees and customers, as well as the protection of merchandise. Conducting bi-quarterly visits to the stores within your assigned region will enable you to assess the effectiveness of Asset Protection strategies and implement necessary improvements.

 

About the Role: 

Conducts comprehensive assessments of Asset Protection and operational performance to identify areas and processes that may have a significant impact on shrink and inventory control. Engages in collaborative efforts with the Asset Protection team, store management, and corporate partners to formulate and execute strategic action plans aimed at optimizing overall performance. Delivers clear and comprehensive monthly metrics, Asset Protection reports, and cycle count reconciliation findings to store management, Regional Vice Presidents, and the Director of Asset Protection. This ensures that all relevant stakeholders are fully informed of performance outcomes and inventory status, enabling them to make decisive and strategic decisions for the organization. Through the utilization of exception-based reporting and daily analytics, identify, investigate, and resolve any internal policy or procedure violations. This work is conducted in partnership with the Director of Asset Protection and the Human Resources department, ensuring adherence to organizational standards. Responsible for managing the asset protection timeline associated with both new store projects and renovations. This includes coordinating all aspects of the budget to ensure alignment with financial goals while also setting and meeting expectations for asset protection vendors. By maintaining a clear and structured timeline, the role ensures that all project milestones are achieved efficiently, ultimately contributing to a secure and successful store launch or renovation. Conducts detailed diagnoses and generates comprehensive reports on offsite warehouses to ensure optimal product storage in preparation for new store openings. Enhances and sustains professional relationships with key stakeholders in the Asset Protection industry, while also engaging with law enforcement representatives to foster collaboration and information sharing. Ensures the meticulous and timely preparation of comprehensive reports, the organized and systematic maintenance of all communication records, and the secure retention of evidence. This process includes verifying data accuracy, adhering to established guidelines, and implementing best practices for documentation management to support accountability and facilitate future reference.  Develops and communicates monthly posters to stores, corporate and AP team regarding main causes of shrink, ORC activity, local theft trends and recovery tactics in order to educate and achieve safety and security goals.  Participates in internal regional conference calls and contributes to regional newsletters. Is tasked with overseeing and managing all security-related elements for HOP events, whether conducted on-site at company facilities or off-site at external venues. This includes collaborating closely with various corporate departments to implement robust safety measures, ensuring the protection of attendees and the smooth operation of each event. Facilitates in-depth fire safety training programs for staff at assigned stores, covering essential topics such as fire prevention strategies, emergency response protocols, proper use of fire extinguishers, and evacuation procedures. In addition, regularly evaluates and enforces compliance with local fire safety regulations and standards, conducting audits and assessments to identify areas for improvement, and ensuring that all safety equipment is maintained and accessible. This proactive approach aims to create a safe shopping environment for customers and a secure workplace for employees.  Provides support and training to retail locations when needed.  Responsible for providing on-call support for alarm responses as required for stores within designated regions. Ensures the effective operation and maintenance of alarm systems, Electronic Article Surveillance (EAS), card access systems, and CCTV equipment across all assigned locations.  Oversee budgets and financial controls to ensure fiscal responsibility in the designated regions. Trains, develops and supervises the AP teams within the assigned region.  All other duties as assigned by the Supervisor.

 

Supervisory Responsibility: 

YES Directly manages team of store Asset Protection Managers, Asset Protection Supervisors, and Asset Protection Specialists

Budget Responsibility: 

YES Manages individual and team T&E Budget Oversees regional budget for Asset Protection vendors within assigned boutiques

Decision Making Responsibility: 

YES Input on selection of AP Vendors for assigned stores.

 

About You: 

6+ years of experience as a retail Asset Protection Manager or higher, luxury retail experience is preferred. Experience with EBR reporting. Wicklander and Zulawski interviewing skills certification. Strong proficiency in Word, Excel and PowerPoint. Ability to learn other software programs quickly. Exceptional written, verbal, and electronic communication skills. Superior organizational skills with attention to detail. Strong partnership, communication and relationship building skills.

 

The range for this position is $112,925.08 - $133,456.92 annually. Actual rates are determined based on the job, location, and individual experience.

 

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

 

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 

 

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 

 

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.