PURPOSE

This role manages the design, delivery, implementation and measurement of trainer-led capability programs for retail with District Managers, Store Managers and Retail Trainers as primary audiences. This role also leads the team developing initiatives to further build the Selling & Service capabilities in adidas retail stores globally.  

KEY ACCOUNTABILITIES

Design and implement trainer-led learning programs in close collaboration with the Delivery & Implementation lead and other Global Sales Academy (GSA) work streams Collaborate with internal Subject Matter Experts (SMEs) and external agencies for program design, delivery and content development Project manage the creation and realization of Retail Capability programs and initiatives for specific audiences from learning needs analysis to content design to test/pilot and implementation in defined markets Implement and continuously review a sustainable and complete framework to measure the success of the trainer-led Retail Capability programs in all markets Act as the lead point of contact within global retail on all topics related to trainer-led capability programs for retail audiences Drive the development of new concepts and ideas which support the ongoing capability development of retail audiences Be an agent of change for building a culture of feedback and coaching across all retail markets Ensure programs are designed and targeted at knowledge, skills and mindset as defined within adidas retail competency framework Manage communication, logistics and administration requirements of trainer-led programs  Define and apply success criteria and learning measurement KPIs for retail capability programs Build and maintain a solid working relationship with Global and Market Retail Operations and key stakeholders Work towards increased relevancy and effectiveness of learning programs content with market training teams Support markets in program implementation to ensure success criteria are met Facilitate a culture of sharing and adopting global best practices across all markets Lead planning the annual retail capabilities program pipeline to ensure timely and balanced implementation across our own retail stores and where relevant franchise stores Manage the annual working budget for the workstream Support the GSA team with internal tasks as required.

   

KEY RELATIONSHIPS

Global: Global Retail organization (Sales Academy, Retail Operations, Visual Merchandising, Human Resources), Business Units, Talent Team Markets: All Training functions, Retail Operations, District Managers, Store leadership

 

KNOWLEDGE, SKILLS AND ABILITIES

Solid understanding of adult learning principles Solid understanding of learning design methodologies Ability to create compelling, relevant and interactive learning programs Strong training delivery and facilitation skills, both virtual and in-person Strong listening and questioning skills Coaching and mentoring skills Ability to build strong working relationships with stakeholders and customers Planning and project management skills Advanced skills in MS Office, Communication (MS TEAMS) and Virtual Training (ZOOM) platforms Fluent in English, additional language is an advantage

 

QUALIFICATIONS

 

Bachelor’s Degree or equivalent 3+ years in a retail store leadership role with experience in leading store teams and managing store performance 5+ years retail training experience, preferably in the apparel / retail industry 3+ years of experience in learning program delivery and implementation 3+ years of experience in learning program design Accreditation / certification as Learning & Development professional preferred Professional experience with coaching and mentoring within a matrix organization Professional experience in a multi-national business environment an advantage Experience in virtual classroom training delivery is required Exposure to retail industry in Asia Pacific, EMEA or North America an advantage Event management skills are an advantage