PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

Play a critical role to drive Retail business growth. Drive the profitability by meeting or exceeding sales & profit targets; Coaching District Managers / Cluster Managers to drive commercial success and excel in retail & customer service; Ensuring proper execution of established policies, procedures, initiatives, and directives.

 

KEY RESPONSIBILITIES:

Planning

Plan objectives with Retail Operations teams to drive business performance and operational efficiency Plan objectives with Director Retail Operations Plan action plans to reach targeted KPI’s Plan retail relevant strategies and projects to drive market share and retail excellence

 

Management

Take full ownership of the market and its commercial success Plan and prioritize efficient store visits to maximize market performance Manage delivery of own retail KPIs and financial KPIs (qualitative and quantitative) in the market Ensure proper in-store Brand execution, according to established standards and directives, in all stores Pro-actively analyze sell-through figures and develop action plans with District Managers / Cluster Managers to achieve productivity target Take ownership on retail expansion in marketplace including new opening, upgrade, remodel and enlargement projects Ensure compliance with established policies, procedures, initiatives and directives Develop and roll out retail operation tools to maximize operation efficiency

 

Financial

Manage and deliver own retail financial KPI’s Manage market store P&L

 

System and Processes

Manage own retail KPI’s and tracking/reporting systems Ensure operational system efficiency and training

 

People Management

Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance Ensure compliance to established HR policies and procedures Recommend structural and/or people movement in store in order to achieve sales and brand targets Coordinate with District Managers / Cluster managers on staff recruitment, upskilling, retention and development. Partner with HR on relevant HR projects like internal referral, performance review, succession planning, etc. Deliver HR relevant KPIs such as fulfilment rate, talent retention, attrition rate, personnel cost and productivity etc.

 

Training and Development

Identify and recommend training & development needs for own retail stores  Coach the District Managers / Cluster managers to increase their district sales, productivity and profitability Own succession planning for the stores Partner closely with the Retail Training Team to ensure quality & efficiency of training programs

 

KEY RELATIONSHIPS:

Internal: Retail Operation Teams, Human Resources, Retail Business Planning, Retail Merchandising, Brand, Sales, Finance, Global Sales Strategy & Excellence External: Department Stores, Landlords, Suppliers, Vendors

 

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent planning & organizational skills Strong people management skills Excellent interpersonal/communication and stakeholder management skills Results oriented Consumer service oriented Excellent Team Player exhibiting strong collaboration skills Ability to multi-task

 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

Minimum 10 years of experience in store management, or store network (district) management. Minimum 6 years of experience in a retail multinational company Bachelor’s degree required and advanced degree in business or related fields preferred Strong experience of people and retail operation management Fluent in English and Mandarin Strong presentation skills