Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager, Supply Chain Management (Order Management)

This role involves managing large engagements and establishing deep and trusting relationships with clients who we serve. You will leverage your existing expertise in sales and commercial processes and grow your knowledge base to consult our clients as a subject matter expert in all processes including value chain analytics, lead generation, deal desk, pricing management, trade promotion optimization, contract management, order management, order fulfillment, and deductions and dispute processing. You will learn our end-to-end service offerings, including advisory, digital, analytics, and outsourcing, to advise our clients what transformation opportunities exist to meet their desired outcomes

Responsibilities

Proactively resolve people issues and ensure that attrition is well below the defined target

Leading operations and spearheading processes for excelling business targets for the Business Unit

Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Productivity per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required

Driving Continuous Improvement Initiatives

Develop and implement measurement systems and provide insightful analytics around the metrics. 

Deep technical expertise and data orientation in controllership, Management Information System and Service delivery

Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues proactively build relationship, understand customer issues proactively, fix to get the delight factor

Set goals for the team and communicate goals on a regular basis

Assist sales team with solutioning, proposals, and deal pitches

Manage cross-functional teams to deliver engagements with world-class quality

Provide insights on client’s business and financial performance and drive business strategies within operating teams to add value to the client

Deliver projects on time, with great quality, and with close communication internally and externally

Qualifications we seek in you

Minimum Skills

Relevant client services experience

Project management experience

Good understanding of processes, solutions, and competition in the market

Experience/exposure to related areas like Supply Chain, Quality, and Compliance.

Significant experience in High-Tech and Manufacturing Industries

Desire and capability to continuously learn, quickly becoming a subject matter expert in all sales and commercial processes and offerings

Understanding of Target Operating Models and the key trends as applicable

Good knowledge of current Digital solutions 

Exposure to data, analytics, and insights within this area

Ability to create highly professional and polished client deliverables

Ability to lead workshops and manage client escalations

Excellent communication, presentation, and detail-oriented analytical skills

Ability to work in a matrixed environment

Preferred Qualifications/ Skills

Bachelor's degree

Relevant experience in Order Management/Quoting and Contracting

Good knowledge of accounting and financial processes

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.