The Senior Manager - Governance, Partnership & Curriculum (GPC) is responsible for overseeing the development of GEG learning and training programs relating to the needs of relevant functions and departments under their charge. He/ She is also responsible for governing an effective training needs analysis across GEG Properties within functions and departments under their charge, and working with department training managers transferring it into an executable and practical training plans; which align to organization goal as well as support all Team Members to improve their performance.
The Senior Manager - GPC will also govern the Departmental Training Teams under their relevant charge to ensure quality, consistency across properties, alignment and development of content, ensure adequate and sufficient training facilities and manage the delivery of programs to support GEG's culture, MVV and Asian Heart service philosophy initiatives.
Primary Responsibility• Governs organization-wide service and operations training & development in relevant functions and departments through adhering to the T&D SOP, Guidelines, processes and policies
• Supports the delivery of the GEG MVV and Asian Heart Service philosophy within operations
• Governs and works with department training managers to formalize, implement & evaluate operations training and development strategies
• Leads, develops & mentors training managers and trainers in business units across the organization
• Partners with operations to conduct an annual Training Needs Analysis
• Works with operating department to develop and Annual Training Plans and establish priorities
• Contributes to the Annual Operations Training Plan strategy and budget in consultation with their relevant departments and the VP of T&D
• Ensures consistency and provides Quality Assurance Oversight to program design, delivery and trainer development and capability building through Department Training Team Health Checklist
• Works with training managers and department heads to ensure and manages appropriate training space and equipment for the required training programs
• Governs and oversees new property and or outlet training requirements during openings or changes within the business
• Manage multiple projects and ensure outcomes are achieved within established timelines
• Perform all duties in accordance with Galaxy Entertainment Group policies and within the realm of the company’s Mission, Vision and Values
Education
• Bachelor Degree or Diploma in Education and Training, or in related field linked and aligned to the relevant industry, and or Organization Development and Human Resources
Required Experience
• Minimum of 4 years senior management experience in a learning and training operations department, including the direct responsibilities for learning and training program design, development, delivery and assessment
• Minimum of 4 years as a classroom teacher/ trainer/ facilitator, preferably in the integrated resort/ hospitality/ gaming industry sector
Required Knowledge
• Knowledge and experience working with Adult Learners and responding to learning and development program design for on and off the job training delivery models
• Knowledge and experience in Training Needs Analysis process and training plan development
Skills / Abilities / Presence
• Demonstrated ability to consult with key client/ stakeholder groups to understand training and development needs and requirements to meet business unit and corporate objectives
• Able to work independently with minimal supervision and direction
• Able to initiate and take ownership of assignments and projects
• Excellent verbal and written communication skills in English. Cantonese and Mandarin are an advantage but not a pre-requisite
The Senior Manager - Governance, Partnership & Curriculum (GPC) is responsible for overseeing the development of GEG learning and training programs relating to the needs of relevant functions and departments under their charge. He/ She is also responsible for governing an effective training needs analysis across GEG Properties within functions and departments under their charge, and working with department training managers transferring it into an executable and practical training plans; which align to organization goal as well as support all Team Members to improve their performance.
The Senior Manager - GPC will also govern the Departmental Training Teams under their relevant charge to ensure quality, consistency across properties, alignment and development of content, ensure adequate and sufficient training facilities and manage the delivery of programs to support GEG's culture, MVV and Asian Heart service philosophy initiatives.
Primary Responsibility• Governs organization-wide service and operations training & development in relevant functions and departments through adhering to the T&D SOP, Guidelines, processes and policies
• Supports the delivery of the GEG MVV and Asian Heart Service philosophy within operations
• Governs and works with department training managers to formalize, implement & evaluate operations training and development strategies
• Leads, develops & mentors training managers and trainers in business units across the organization
• Partners with operations to conduct an annual Training Needs Analysis
• Works with operating department to develop and Annual Training Plans and establish priorities
• Contributes to the Annual Operations Training Plan strategy and budget in consultation with their relevant departments and the VP of T&D
• Ensures consistency and provides Quality Assurance Oversight to program design, delivery and trainer development and capability building through Department Training Team Health Checklist
• Works with training managers and department heads to ensure and manages appropriate training space and equipment for the required training programs
• Governs and oversees new property and or outlet training requirements during openings or changes within the business
• Manage multiple projects and ensure outcomes are achieved within established timelines
• Perform all duties in accordance with Galaxy Entertainment Group policies and within the realm of the company’s Mission, Vision and Values
Education
• Bachelor Degree or Diploma in Education and Training, or in related field linked and aligned to the relevant industry, and or Organization Development and Human Resources
Required Experience
• Minimum of 4 years senior management experience in a learning and training operations department, including the direct responsibilities for learning and training program design, development, delivery and assessment
• Minimum of 4 years as a classroom teacher/ trainer/ facilitator, preferably in the integrated resort/ hospitality/ gaming industry sector
Required Knowledge
• Knowledge and experience working with Adult Learners and responding to learning and development program design for on and off the job training delivery models
• Knowledge and experience in Training Needs Analysis process and training plan development
Skills / Abilities / Presence
• Demonstrated ability to consult with key client/ stakeholder groups to understand training and development needs and requirements to meet business unit and corporate objectives
• Able to work independently with minimal supervision and direction
• Able to initiate and take ownership of assignments and projects
• Excellent verbal and written communication skills in English. Cantonese and Mandarin are an advantage but not a pre-requisite