Job Title

Senior Manager - Transition

Job Description Summary

Lead transition projects for new client accounts in FM, ensuring zero service disruption and adherence to contract SLAs.
Develop detailed mobilization plans including HR, procurement, technology, SOPs, and compliance.

Job Description

Job Description

Role Purpose:

To lead and manage the end-to-end transition of new facilities management contracts and ensure robust engineering operations across all sites. This includes planning, mobilization, governance, asset onboarding, and technical performance assurance across the client portfolio.

Key Responsibilities:

Transition Management

Lead transition projects for new client accounts in FM, ensuring zero service disruption and adherence to contract SLAs.Develop detailed mobilization plans including HR, procurement, technology, SOPs, and compliance.Coordinate with cross-functional teams (finance, HR, procurement, legal, ops) to ensure all elements of transition are aligned.Stakeholder management: Act as the primary liaison between client, internal teams, and third-party vendors during mobilization.

Engineering & Technical Operations

Oversee hard services delivery (HVAC, electrical, mechanical, civil works, DG, UPS, STP/WTP, etc.).Drive engineering excellence through preventive & predictive maintenance practices.Ensure compliance with statutory regulations, safety standards, and audit readiness.Guide energy management, sustainability, and asset lifecycle programs.Champion tech adoption: BMS, CAFM/CMMS platforms, and digital engineering initiatives.

Team Leadership & Development

Lead a team of engineers and transition managers across geographies/sites.Conduct technical training, upskilling programs, and performance evaluations.Support recruitment and onboarding of technical personnel.

Client Engagement & Reporting

Provide clients with transition status updates, engineering KPIs, and project reviews.Present business cases for CAPEX, system upgrades, and retrofits.Resolve client concerns related to engineering performance and technical compliance.

Key Result Areas (KRAs)

KRA

Measurement Metric

Successful Transitions

% of transitions completed on-time and within budget with 0 disruptions

Engineering Uptime

Equipment availability > 99.5%

Compliance & Safety

100% statutory compliance, zero safety violations

Asset Performance

PM completion rate > 98%, Breakdown rate < 2%

Client Satisfaction

CSAT score > 8.5/10 post-transition and technical audits

Cost Optimization

Energy savings initiatives, AMC negotiations, lifecycle cost savings

Team Management

Training hours per employee, retention rate of technical team

Innovation & Technology

Implementation of BMS, CAFM utilization %, digital dashboards adopted

Key Skills & Experience Required

B.E./B.Tech in Mechanical/Electrical/Civil Engineering (mandatory)10–15 years in Facilities Management with at least 5 years in a senior role handling transitions and engineeringHands-on with FM operations, engineering systems, statutory complianceStrong project management and communication skillsFamiliarity with FM tech platforms like IBM Maximo, SAP, Archibus, etc.

Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; An organisation committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program. We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”