At Pitney Bowes, we do the right thing, the right way. 

As a Workforce Optimization Manager for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

You are:
A  Results-driven Contributor who works cross-functionally to get things done. You are a Forward thinking  team player who drives lasting culture change through relentless pursuit of optimizing decision-making

You will: 
•    Identify opportunities to enhance workforce planning tools and systems, implement solutions to accurately capture labor spend and productivity, and drive successful adoption of labor management initiatives
•    Develop plans for current and future operating environments in alignment with senior leadership and business stake holders including HR, Finance, Operations, Client Services, Product and other cross-functional teams
•    Design strategies that focus on monitoring and improving employee efficiency across the Ecommerce network
•    Ensure glue-like adherence to optimal staffing at sites by means of consistent governance of tools, a standardized approach to effective forecasting and planning / optimization and minimization models
•    Clearly assess and optimize shift designs to acclimatize to growing client base, fluctuating order profiles, and network modifications by proving business case and spearheading change
•    Collaborate cross-functionally with Data Science and Innovation teams, Business Insight teams, and external software providers to accelerate learning and industry leading advancements
•    Empower and coach Facility Managers and leadership to utilize decision support reporting, dashboards, and tooling
•    Create ELS program/strategy and long-term dynamic strategy to ensure we are continually aligned with the business changes and implementation of ELS across the organization
•    Develop repeatable data capturing methods to measure results against plans and goals
•    Routinely audit cost models used for new and existing business to appropriately encompass processes steps, involve key-decision makers to drive results
•    Develop Labor Management strategy that will ensure we have accurate data and systems to allow for labor tracking and performance monitoring.
•    Create long term labor planning tools and labor predicting models through data science

•    Open for all locations:  Anywhere in the US (remote)

Your background:

As a Workforce Optimization Manager you have:
•    Bachelor's degree, with a concentration in Industrial Engineering, Statistics, Operations Research, Management Science, or other quantitative discipline required
•    Advanced Microsoft Excel Skills: Ability to interpret and modify VBA code and/or define technical requirements, vlookup, dynamic dataset manipulation, pivot tables, data source connections, conditional statements and formatting
•    Strong analytical abilities to interpret data from many internal systems and channels and form actionable insights
•    Persuasive and relationship building skills to drive adoption of change for the better
•    Effective communication skills across all media to technical and non-technical audiences
•    Self-motivated with the ability to work both independently and in a team environment
•    Clear vision and plan to increase service margins
•    Able to manage multiple tasks and projects in a fast-paced environment

Preferred
•    eCommerce services experience
•    Familiarity with user experience and human-system interaction
•    Statistical analysis with data sets containing excessive variation
•    2-4 years of experience in workforce planning
•    Proficiency with MS Excel , macros, VBA, PowerBI/Tableau, Snowflake, or other programming language
•    Statistical analysis with data sets containing excessive variation

We will:
•    Provide the opportunity to grow and develop your career
•    Offer an inclusive environment that encourages diverse perspectives and ideas
•    Deliver challenging and unique opportunities to contribute to the success of a transforming organization
•    Offer comprehensive benefits globally (pbprojectliving.com)

Our Team:
Commerce Services is comprised of the company’s technology-enabled ecommerce and logistics businesses, including presort services, fulfillment, delivery and returns services. The Commerce Services business unit plays a critical role in the Pitney Bowes transformation strategy, serving more than 3,000 clients, including more than 600 retailers and online marketplaces. In 2019, the business unit accounted for more than $1.5 billion in annual revenue, processing more than 17 billion pieces of letter mail and 140 million parcels. Our digital technology enabled the delivery of another 400 million parcels.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.