At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Senior Marketing Operations Manager oversees the daily administration of dynamic technologies crucial for marketing functions, ensuring seamless data flows and data integrity across systems and platforms. This role involves strategizing and executing the integration of tools within the MarTech stack, collaborating closely with marketing stakeholders to evaluate new technologies, define requirements, and implement solutions. Additionally, the role develops documentation and enablement materials to ensure clear communication of changes and creates reports to demonstrate feature usage, user adoption, and ROI.

How will you make an impact?  

Manage the marketing technology stack, including vendor and contract management, user onboarding, and data flow setup. Lead the integration process and strategy for the tech stack, promoting the benefits of integrations to the team. Identify redundancies, unused features, and opportunities to improve tool usage and adoption. Standardize and consolidate MarTech capabilities and tools to align with company goals. Conduct product analysis, vendor assessments, and facilitate vendor demos to prospect new tools. Maintain profiles and documentation on all MarTech tools, ensuring accessibility for the marketing team. Advocate for Marketing tools by staying updated on new releases and features, highlighting their support for marketing goals. Provide operational support, troubleshooting, and issue resolution for Marketing tools. Work closely with our marketing data analyst to implement and maintain data governance practices, ensuring compliance with industry regulations and best practices and conduct regular audits and data cleansing activities to maintain high data quality standards.

Have you got what it takes?

2-4 years with project management tools (e.g., RoboHead) and Salesforce. Hands-on experience managing technology stacks and integrations. Proven ability to lead projects and collaborate with diverse stakeholders. Strong documentation skills and experience in process improvement. Excellent analytical skills and proficiency in data reporting. Ability to troubleshoot and resolve system issues. Passion for exploring new marketing technologies and driving business impact. Strong written and verbal communication skills.

You will have an advantage if you also have:

B2B Marketing Operations experience with expertise in process improvement and Lean Six Sigma 2-4 years experience with marketing automation tools (Marketo preferred) and Account-based Marketing technology (6sense preferred) Strong presentation and training skills for new tools and processes

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4953
Reporting into: Manager, Marketing
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.