About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a remote-first company with employees distributed across the US and EU 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020 DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

This role will be remote-first with limited travel through August 2025 with the expectation that employees will begin working 2 days per week in our dedicated office space in Philadelphia starting September 2025. 

 

About the Role

Taskrabbit is looking for a CRM Senior Specialist to partner with our marketing team to build and deliver campaigns and messaging that empowers our users. As part of the CRM function, you’ll be part of the front-line delivering communications to our users across our different product lines to drive growth and retention. 

In this role, you'll be part of the team responsible for the execution of all the global messaging our customers receive across email, push, and in-app messaging and other new channels as our business evolves. You'll have the support of a dedicated design, copy, and analytics team and are expected to champion CRM to the product and engineering teams to bring complex and high-impact campaigns from ideation to execution in a way that engages and delights our customers. You’ll leverage a deep understanding of customer segmentation, customer marketing, and CRM to work closely with these teams to drive customer messaging, promote usage, and deliver/monitor results.

 

Responsibilities

Own day-to-day set-up, campaign builds, launches, and QA for global CRM initiatives within Email, Push, and other new channels to ensure we meet and exceed deadlines Work with our development, content, and design teams to ideate, plan, produce, and launch CRM campaigns for eight countries while ensuring our messaging is on-brand, impactful, and delivering against the functional KPIs Ideate on customer lifecycle strategies by utilizing data and insights through ongoing multi-variate and segmentation tests while recommending opportunities to discover the best marketing practices within each customer segment Collaborate with relevant teams to ensure all owned metrics are identified, tracked and analyzed, using data insights to measure the efficiency of each initiative and recommend strategies that will increase engagement and retention Engage with Product Marketing, Commercial Operations and other key stakeholders by offering ideas and channel metrics for potential strategies around automation and personalization within CRM Act as a key partner to relevant teams (Analytics, Product, Product Marketing, Data Science, Engineering, etc.) as the voice of the customer and CRM best practices expert Leverage market research, competitor analysis, and best practices to understand user segmentation, messaging behavior, and optimization opportunities to leverage in our lifecycle marketing campaigns

 

Skills and Requirements

3-6 years experience in customer marketing, CRM, email marketing, customer segmentation  A track record of thorough testing and deployment of effective marketing campaigns across different email, push, and SMS with strong experience in A/B testing and post-campaign analysis Strong knowledge and experience with platforms such as Iterable, Segment, Sigma, Mixpanel, etc. Working knowledge of auxiliary platforms such as SendGrid, 250ok, Return Path, etc. Familiarity with email QA tools such as Litmus, Email on Acid Prior experience working with product marketing, and product, design, and experience acting as a liaison between the CRM and engineering teams Excellent project management and communication skills with the ability to balance rigorous QA with swift and rapid execution A quick ability to turn around a project from ideation to launch A self-starting attitude with an ability to manage cross-functional relationships across multiple teams without the need to be told how Skilled at planning, organizing, prioritizing, and executing simultaneous projects and activities

 

Compensation & Benefits

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable.  total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $80,000 - $111,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because: Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection. The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with! The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.  Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.