Kforce is looking for a Senior MDM Engineer in Louisville, KY. Essential Functions * Receives researches, troubleshoots incoming requests, and prioritizes accordingly * Resolves moderate requests, such as application password overrides, access and user rights issues * Responds to requests and escalates appropriate requests to IT support groups * Tracks and records client information and resolution of problems * Deploy software to MDM environment * Ability to leverage APIs to automate MDM admin tasks * Will remain up to date with all new upgrades, system enhancements and changes at all times to ensure effective solutions are given to our end users * Ensure proper testing is conducted prior to any change to production infrastructure * Provides remote support to end users * Responsible for all Severity 1 & Severity 2 Incidents Resolution, its RCA analysis and reporting * Responsible for Problem Management in MMD Environment * Responsible for Major Change activities in MDM Environment Upgrade * Responsible for advanced Device Management activities, which include setting Android/iOS devices in a Supervised Kiosk Mode * Bulk User Enrollment, Shared Device management, BYOD configuration and Compliance Setup * Responsible for Advanced troubleshooting in all Platform related issues from iOS, Android, Windows * Responsible for Advanced Mobile Application Management configuration and troubleshooting which includes App whitelisting/blacklisting, containerization setup, configuring application policies, SSO and encryption * Responsible for Advanced Mobile Content Management Features configuration and troubleshooting which includes Content types setup, Content Policies enforcement, DLP,logging, etc * Write and Develop Policies and Procedures for devices in MDM environment * Write and Develop training information for end users and service desk to ensure best practices are being followed and proper support resolution