Your job is more than a job

 
As a Senior Medical Assistant, you’re on the front line of care. You’ve developed that sixth sense of anticipating and answering the needs of your patients. You’re a seasoned healthcare clinical assistant responsible for both clinical and non-clinical support to the physicians, providers, and licensed staff in the management of patient flow and the environment of care, phone messaging, scheduling and authorization of procedures, surgeries, deliveries, and other duties such as guiding and training new medical assistants.  

Your personal prescription for patient care includes a healthy dose of kindness, respect and empathy with everything you do, and you expect nothing less from your team members. You lead by example and love being that go-to resource for patients and co-workers because you understand healthcare is a team effort and a happy, satisfied patient is a win-win for everyone.  We love your swag.  

Your experiences, knowledge, skills, empathy, compassion, and your “little something extra” all add up to you. And we’re excited to get to know you and find out what you’ll bring to this senior medical assistant role. 
 

Your Everyday 

Measure & record appropriate vital signs, identifies abnormal values and reports findings to the appropriate nursing staff or medical provider. 

Modify treatments or testing procedures based on established guidelines. 

Assist with patient arrival to the clinic, schedule new and follow-up patient appointments, and facilitate a smooth patient exit from clinic. 

Recognize emergencies and respond appropriately in adherence to organizational policy and procedure. 

Provide initial patient assessment during an in-office procedure or test. 

Discuss plan of care with the medical provider before, during and following patient visit. 

Demonstrate a working knowledge of clinic equipment, including preparation of equipment, testing of equipment for safety prior to use on patient, cleaning and disinfecting of equipment (between patients and at clinic’s end) according to hospital policy. 

Maintain linens, supplies, and equipment for clinic use and stocks exam rooms/tables appropriately. 

Collect, prepare, and secure laboratory specimens for testing and/or transport when necessary. 

Document patient medical records, navigate electronic medical records to obtain laboratory and radiology results, outside medical records, update patient demographic data, and schedule follow-up appointments. 

Prepare safety reports. 

Demonstrate honesty, promptness, dependability, courtesy and respect in interactions with patients, caregivers, customers, co-workers and staff. 

Advise, consult and keep clinic manager informed of clinic activities, requirements, and problems and manage patient and/or co-worker complaints. 

Maintain strict patient confidentiality exemplified by discussing issues only with appropriate persons and in a place and manner. 

Implement standard and transmission-based precautions, ensure patient safety during clinic visits, report any safety hazards or violations in patient or clinic environment to clinic manager, and participate in quality improvement process. 

Participate in the clinic preparation process by gathering appropriate clinical documentation for review by the medical provider, obtain medical records from outside facilities when needed, and scan outside correspondence into electronic medical records. 

 
The Must-Haves 
 
Minimum:  
 

High School diploma, GED or equivalent. 

American Heart Association BLS certification. 

3+ years of experience as a Medical Assistant required or college degree in a science or medical field (biology, public health, physiology, pre-med, etc.) 

Preferred: 

Certified Medical Assistant - American Association of Medical Assistants or college degree in the sciences or medical field.