**Position Summary** Under supervision, is responsible for assisting physicians with patient care, administrative, and organizational tasks as they relate to patient flow and the conveyance of a positive image of the physician’s practice **Job Responsibilities** + Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments + If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required. + Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations. + May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests. + Maintains physicians’ administrative (research and academic) and clinical/surgical schedules. + Prepares charges and payments for submission to the billing office. + Identifies delinquent accounts for collection activities. Reviews status of accounts with physician to determine next steps. + Assists with physicians’ research activities, if applicable. + Assists in the preparation of lectures and presentations. + If applicable, prepares travel arrangements for business purposes; prepares travel schedule and presentation documents for conferences and lectures. + Updates physicians’ CV and credentialing documentation as needed. + Initiates and prepares written correspondence as needed and based on functional needs. + May be responsible for chaperone duties during patient exams as needed. **Education** + High School Diploma **Experience** Approximately 2 or more years of prior related experience **Knowledge, Skills and Abilities** + Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care). + Knowledge of CPT, ICD-9, and ICD-10 coding. + Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance. **Licenses and Certifications** **Working Conditions/Physical Demands** Standard office work