Area of Responsibility

Implements Microsoft Dynamics CRM solutions: Customer Engagement (Sales, Customer Service, Marketing), PowerApps, Power Platform. Implements interfaces between Microsoft Dynamics CRM and other applications, frontends web application, backend components as well as database developments. Implements prioritized requirements from the product owner in the system. Is responsible for ensuring progress and completion of development topics. Independent and responsible way of working. Contribute experience to the technical management and complex software development projects as well as corresponding team structures. Takes responsibility for supervision, improvement and optimization of the software quality as well as for the design and development. Is responsible for the design, the development of modifications or for the extensions to the standard Microsoft Dynamics CRM application (Sales, Marketing and Service module). Is Responsible for coding, unit testing and creating supporting documentation for Microsoft Dynamics based Solutions. Gains understanding of customer’s needs and collaborates with other consultants/developers and support teams to complete design and testing documentation. Provides technical input in creating technical specifications when customizations or extensions to Microsoft Dynamics CRM are needed. Is responsible for driving the effort to migrate the customers’ data sources into Microsoft’s sources, ensuring proper alignment of data models. Offers support on Microsoft tools for migration and integration. Implements reports per requirements documents and standards. May be tasked with additional development tasks such as: developing data migration procedures to integrate Microsoft Dynamics CRM to legacy systems, creating data load structures with Microsoft SQL Server Integration Services or Azure Data Factory. Provides support and expertise on development technologies and environments. Provides work estimates that permit prioritization and assignments to be made. Has awareness of the prescribed Microsoft Dynamics CRM implementation methodology known as Sure Step. Understands how the development and related testing activities fit into the overall customer engagement lifecycle.

Typical Activities

Diagnostic and Analysis
Design
Development

Customization of the product to meet the needs of the customer based on the specifications from the Application Consultant. Integration of the solution with the customer’s legacy databases and systems. Document custom developed functionality in accordance to documentation standards and best practices. Implement add-ons and code from third parties. Initial test of the developed functionality.

Deployment

Support integrated testing. In case of upcoming customization requests during the deployment phase, perform the design and development tasks in accordance with the defined change request process.

Upgrade

Evaluate necessary upgrade customizations for new versions of Microsoft Dynamics and relevant ISV and add-on solutions.

Agile Preparation

Review/validate high-level estimates given within the Solution Backlog. Provide input to the establishment of Integration Strategy.

Agile Execution

Attend the Sprint Planning Meetings Attend the Daily Sprint Cycle Meetings Lead development efforts within the Sprint cycle across Custom Coding, Integration and Interfaces, and Data migration streams