The Position:
Summit Search Group has been engaged in the recruitment of our clients newest Senior Network Administrator. Our client is an all-inclusive managed IT services that offers the best in-class support for businesses. They simplify tech, cutting through complex technical jargon and using easy-to-understand terms. They are united by a passion for technology and dedicated to making IT easy and effective for their clients.
In this technical role, you will be responsible for supporting a variety of desktop, server, and network devices for a diverse client base. The ideal candidate is a skilled communicator who can build strong relationships with clients and team members alike, all while efficiently troubleshooting and resolving technical issues.
Responsibilities:
Participate in on-call, providing after-hours support to address urgent client needs and minimize downtime. Accurately document work and maintain detailed records within the ticketing system for future reference and continuity. Design and deploy new technology solutions tailored to client needs, ensuring smooth implementation and integration. Ensure compliance with SLAs by responding to and resolving client tickets promptly and within agreed timeframes. Maintain regular communication with the Service Desk Manager to provide updates on ongoing incidents and issue resolution. Provide timely follow-ups on client inquiries and support tickets, ensuring customer satisfaction and issue resolution. Keep client documentation up to date, maintaining accuracy for system configurations and support reference materials. Lead and oversee complex projects, supporting team members to ensure successful project delivery within scope and timelines.Qualifications:
7-10 years of IT support experience, preferably in a Managed Services environment, with a strong background in troubleshooting Windows 10/11, Microsoft 365, and Microsoft Server OS (2016, 2019, 2022). Experience with Veeam Backup & Replication, MS SharePoint site creation and migrations, and managing Virtual Machine environments (Hyper-V, VMware). Skilled in configuring and troubleshooting firewall and security appliances (SonicWall, FortiNet) and working with Remote Management and Monitoring platforms like ConnectWise Manage and Automate. Recommended experience with Microsoft Azure Compute services, VoIP deployment, and MS Intune device management is a plus.For more information, or to submit your resume, please reach out to Matt Erhard at Summit Search Group, [email protected]
Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.
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Matt Erhard Email Matt Erhard View Matt's profile Job ID W1224 City Winnipeg, MB Industry Technology Position Information Technology