What success looks like in this role:

#LI-CM1Handle incidents routed from level 1 and 2 team.Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment.Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless LANs, network segments, security devices and Internet and Intranet systems to ensure operability.Perform network maintenance and system upgrades including patches, hot fixes, and security configuration.Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, routers, switches, WLAN controllers.Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management.Work with engineering department to develop customer and device specific knowledge base.Maintaining and predesign documents for all network infrastructure.Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.Plan and implement network changes as per the ITIL change management process.Meet and exceed customer SLA or OLA metrics.Work with third party vendors to remediate and resolve customer issues.

#LI-CM1

You will be successful in this role if you have:

Minimum 6 years of technology experience in a networking environment.ITIL foundation knowledge and certification.Hand on experience in working with the following:Cisco routers, Catalyst switches, Nexus switches, WLCs & Meraki devicesHP, Aruba switches, routers & WLCsCisco ISE, Cisco DNAC, ACISD WAN – Silver peak, Velo cloud etc.Good level of understanding on the virtualization concepts.Knowledge on Public Clouds like Azure, AWS, GoogleAutomate tasks and monitor their effectiveness.Hand on experience with routers, switches, wireless controllers. (Cisco, Aruba, and Meraki)Professional level certification in one or more fields. (Cisco- CCNA, CCNP, SISE; Aruba - ACSA, ACSP, ACMX, ACSDP)Proficient with standard troubleshooting practices and methodologies.Strong understanding of network infrastructure and network hardware.Ability to think through problems and visualize solutions.Knowledge of application transport and network infrastructure protocols.A self-starter able to work independently but comfortable working in a team environment.Good analytical and problem-solving skills.

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