We are seeking a talented individual to join our Network Operations team at Marsh McLennan Companies. This role will be based in Kuala Lumpur. This is a shift role that has a requirement of 4 days’ workweek and 10 hours per shift from 6AM to 4PM, from Sunday to Wednesday or Wednesday to Saturday.

The Senior Network Operations Analyst will be part of a 7x24x365 Operations Level 1 team, responsible for providing technical escalation and support across Network, Server, and Cyber Security operations.

We will count on you to:

Provide continuous and consistent management reporting on the status of issues, actions, and resolutions.Manage severity 1 incident calls and report to appropriate management and teams.Provide technical support for all systems and applications hosted in the Global Cloud Operations, ensuring compliance with defined business service levels.Maintain patching compliance to avoid risks of system outages or compromised data.Communicate effectively with globally diverse audiences regarding ideas and information.Monitor assigned incident and change queues in the ITSM system and ensure timely updates.

What you need to have:

Associate's degree in computer or network science or related field from an accredited college/university or equivalent combination of education, training, and experience.2-5+ years of hands-on experience in a technical infrastructure operations/cloud operation environment.Technical experience in network support (Cisco, PaloAlto, Aruba, F5) and server OS support (Windows, Linux, Container Support).Exceptional verbal and written communication skills.

What makes you stand out:

Experience with Change Control Ticketing and Incident Reporting (ServiceNow experience is a plus).Knowledge of backup technologies and monitoring applications.Demonstrated ability to work in a large global company or complex IT environment.

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.