Job Description:

“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.”

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Senior Network Technology Support, you will be responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments.

Key Roles and Responsibilities:

End- to-End service to support underlying technologies (VOIP, messaging, Wi-Fi, etc.)

24x7 Platform Technical Support

FAULT MANAGEMENT

Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive)

Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis

Mitigate/remediate complex technology fault conditions that span multiple production platforms and environments; implement restoration of service

May involve the implementation of vendor/IT fixes or design changes

Solves Tier 2 issues independently and works with additional support teams and vendors as needed

Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs)

TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT

Works closely with business partners in a DevOps methodology partnering with Labs, product development, and engineering teams to create process documentation, methods, procedures, and guidelines for current network planning, capacity management and use/test cases during new technology instantiation

Participates in collaboration sessions with vendors on product capabilities and improvements

Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates

May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event

Collaborate with upstream and downstream partners (hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures

Develop applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs while maintaining other key critical software/data platforms

Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights

AUTOMATION

Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions

Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools

Required Experience:

3-5 years’ experience Technical Career Pathway (TCP) role

3-5 years' experience in UNIX, Redhat, IP Networking, OSI 7 Layer Model

3-5 years' experience with Application Support

3-5 years' experience with Fault Management/Incident Management

Desired Experience:

Experience with CALEA

Experience with WEA (Wireless Emergency Alert)

Desired Education:

Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred

Our Senior Network Technology Support earn between $94,300 - $158,400 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us?   Apply now!

#LI-Onsite – Full-time office role

Weekly Hours:

40

Time Type:

Regular

Location:

Alpharetta, Georgia

Salary Range:

$94,300.00 - $158,400.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-52107 Date posted 01/21/2025