**SENIOR NOC ANALYST** **Position Summary** The Senior NOC Analyst is responsible for handling Level Three support for the entire Bentley infrastructure. This relates to all technology, including servers, networks and vendor-specific hardware and software. **Responsibilities** + Infrastructure Monitoring/Reporting/Escalations + Incident Management + Ensure problems and incidents are escalated, tracked, and accounted for at the proper priority level. + Provides Tier II support per request from operational and departmental Teams. + Investigate and troubleshoot issues per approved Knowledgebase Articles. + Provide Tier II, III technical support and services for internal colleagues. + Escalate issues to the Network Operations Center Manager as needed. + Account provisioning/administration + SS LOG processing + Daily log review + Telecom support + Ability to work effectively with minimal supervision. + Performs other duties as assigned. **Additional Duties and Responsibilities** + Maintain and update monitoring systems. + Create and update knowledge base articles. + Improve service, perception, and satisfaction. + Process quick turnaround of requests by Service Level Agreements + Demonstrate the ability to work in a team and communicate effectively. + Escalate issues/requests that require next level support + Enter all work as tickets into ITSM Tool. **Required Knowledge, Skills or Abilities** The Senior NOC Analyst should have: + Strong interpersonal skills: specifically, verbal, and written skills, telephone skills, and active listening skills. + Self-motivation with the ability to work in a fast-paced, ever-changing environment. + Azure AZ104 Certification + Net+ Certification required. + ITIL v4 Foundation Certification desired + An understanding of operating systems, business applications, printing systems and network systems. + A Good understanding of Network Topologies and protocols; TCIP/IP, HTTP, SNMP + Network Administration experience, including user account, group & permissions management (Azure Administration experience also preferable) + The ability to multi-task and adapt quickly to change. + A sound technical awareness and knowledge to appropriately match resources to technical issues. + An understanding of support tools, techniques, and how technology is used to provide IT services. + Monitoring and event Management experience + Monitoring Tool Experience (Solarwinds, Grafana, Azure etc), preferably with custom alerting/scripting experience + Database Monitoring experience + Perform Troubleshooting and incident response on systems. + Manage Critical Incident Investigations + 5+ years of related IT experience. + A Bachelor's degree or equivalent experience desired. Equal Opportunity Employer/Minorities/Females/Veterans/Disabled