Senior NOC Technician - Cancún, ROO, MX

Cancún, ROO, MX

6 days ago

Senior NOC Technician

Hyatt

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as a Senior NOC Technician with Trisept Solutions. In this role, you will work collaboratively with Infrastructure, Operations and Application teams to help ensure the stable operation, reliability, and security of Hyatt’s infrastructure and critical systems. The NOC Senior Technician will provide support, guidance, direction and developmental skills to the NOC team under the direction of the NOC Shift Supervisor. They will lead the team to analyze and resolve infrastructure and connectivity issues in a timely and accurate fashion, with the assistance of operations and application teams as needed. The NOC Senior Technician will help guide and develop team training material where required. The NOC Senior Technician will provide technical oversight to the NOC Team during Major Incidents, ensuring support procedures are followed.

Essential Functions:

· Lead the team to ensure best practices for monitoring and support of requested applications are followed.

· Monitor the availability of Hyatt’s critical systems, datacenters, and hardware that is crucial to day to day operations by using the designated monitoring solutions.

· Responsible for providing technical guidance to the NOC Team during major incidents.

· Maintain channels of communication with stakeholders to ensure prompt technical support of any and all business impacting incidents.

· Perform trend analysis on monitoring alarms, incident reports and service tickets to resolve identified issues.

· Respond to customers who have escalated questions/issues in a timely manner.

· Continually identifies, implements and improves effective processes and procedures to ensure overall client satisfaction.

· Participates in the Service Support Package (SSP) process of onboarding new services.

· Developing the monitoring and escalation procedures of new services.

· Develop shell scripts to accomplish redundant tasks to simplify in distributed administration.

· Coach/mentor/train NOC team members.

· Demonstrate a commitment to Hyatt core values.

· The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications:

· Bachelor’s Degree preferred.

· 5 years of system administration experience in a Unix environment (preferably Linux). Previous experience leading in a help desk environment supporting Unix operations is preferred.

· Strong knowledge of TCP/IP and networking principles as well as web technologies Data Center experience with on-premise, private/public cloud, and vendor managed hosting.

· Strong knowledge of in-house tools such as Nagios, Microsoft SCOM, Splunk, Datadog, VMWare, and ServiceNow.

· Experience with traditional 3 tiered applications (web, app, db) a plus.

· Experience with Docker/Kubernetes.

· Ability to effectively correlate incidents and clearly communicate impact and activities.

· Ability to conduct research into software or hardware issues and products as required.

· Ability to perform analysis, define new processes and drive technology initiatives and projects.

· Experience working in a team-oriented, collaborative environment.

· Ability to monitor, troubleshoot, and support technologies related to infrastructure systems and applications.

· Demonstrable skills working Change Management activities.

· Advanced experience within the following tools: ServiceNow, Microsoft System Center Operations Manager, Splunk, Nagios, and VictorOps.

· Experience with SolarWinds, CDN's, Splunk, Oracle, .NET, SQL, Perl, Java, Scripting, HTML.

· Experienced in the development of operational procedures, processes and scripts.

· Demonstrates leadership skills that include, Customer Focus, Change Management, Teamwork, Diversity, Integrity.

· Proficiency in all Microsoft Office tools, including Microsoft Project.

· Works well under pressure.

· Holds self personally accountable for results.

· Passion for uptime and experience in e-commerce environments.

· Must be available to support in a 24x7 production environment.

About ALG Vacations

It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brandsDestination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care. 

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

Our Commitment to Diversity, Equity, Inclusion

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.