POSITION SUMMARY:
To conduct, review, update and develop training & development materials or curriculum. He/she is mainly responsible to assist in implementing instructor-led training programs, in maintaining a property orientation program for colleagues to introduce the company and the culture, and in managing the student internship program. The position works closely with the Manager, Training & Development to measure the effectiveness of every training intervention utilized by the company and recommend alternative measures, when necessary.
PRIMARY RESPONSIBILITIES:
Managing and Administering Employee Training
1. Ensures colleagues receive the appropriate orientation, understands the program materials, and builds relationships with the various business units.
2. Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
3. Uses effective methodologies to ensure colleagues have a good understanding of customer satisfaction and can demonstrate customer satisfaction skills.
4. Administers and delivers core training initiative in compliance with corporate training and development standards.
5. Makes any necessary adjustments to training methodology as appropriate.
6. Ensures adult learning principles are incorporated into training programs.
7. Assist the Manager in running the Training & Development Department in his/her absence.
Managing Employee Development programs
1. Coaches the training and development colleague under his/her leadership.
2. Helps develop specific training to improve service performance.
3. Delivers supervisory and leadership development programs to build effective leadership skills.
4. Drives brand values and philosophy in all training and development activities.
Training Program Plans
1. Participates in the development and maintenance of an annual or quarterly training calendar.
2. Participate in cross-organizational projects as directed by the Head of Training & Development.
Evaluating Training Program Effectiveness
1. Assist in conducting training needs analysis and develops training initiatives to support organizational needs.
2. Aligns current training and development programs to effectively impact key business indicators.
3. Measures transfer of learning from training courses to the operation.
QUALIFICATIONS:
I. Experience
1. At least 2 years supervisory experience in training and organizational development, preferably in the hospitality or gaming industry.
2. Well-developed presentation skills.
3. Has a background in analyzing training needs and organizational development.
4. Knowledge of the local labor market and its dynamics is an advantage.
II. Education
1. 4-year bachelor's degree in Human Resource Management, Adult Education, Psychology or other related major and/or experience
2. Certified trainer/educator
III. Skills / Competencies
1. Good decision-making skills and judgement.
2. Knowledge of the function of the training department, training options available, training styles, sources of advice, materials, suppliers, and contacts.
3. Understanding of key techniques – TNA, evaluation, transfer of learning (putting learning in to practice in the workplace).
4. Innovative, able to promote new approaches, develop new concepts and to deliver creative solutions to learning and development as appropriate.
5. Responsible, reliable, and accountable, ethical and able to instill a clear sense of purpose in others.
6. Able to design curriculum and course materials as well as implement organizational development initiatives.
7. Creative thinker and continually innovates oneself and his/her craft.
8. An understanding of technology and its role in T&D – from e-learning to training administration systems, being computer literate.
9. Having financial acumen, discerning value and an ability to grasp ROI issues.
10. Good communicator, able to present with credibility and authority.
11. Assertive yet approachable; commanding respect
12. Well organized; able to plan, and then be flexible within that plan.
13. Proactive, driven and committed.
14. Able to challenge and push boundaries to set new standards.