Senior On-Site Service Specialist, Offsite 3rd Shift (11:00 PM - 7:30 AM):

POSITION PROFILE
Provides operations functions in one or all of the following areas: operates high-volume duplicating, production, sorting, mailing, or bindery equipment; performs associated copying tasks; ships and receives product and supplies; sorts, distributes, and handles incoming and outgoing mail/faxes; applies necessary postage; and provides copier maintenance.

May also perform bindery, QC and final check, housekeeping, file services, and various building support functions related to meeting setups and light maintenance. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

Runs high-volume/production copy machines and performs binding and finishing work. Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Performs basic equipment troubleshooting and escalates calls to technicians. Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc.). Performs duties of scanning and/or imaging documents. Maintains records for management reports and inventories of supplies needed. Calculates charges for jobs performed and maintains logs; may generate reports. Responds to and coordinates all service calls required by the customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. Answers customer questions regarding status or feasibility of job requests. Performs duties related to the shipping and receiving of materials. May perform light maintenance and cleaning duties as assigned. May occasionally perform shipping, receiving, and dock work in a mailroom-type environment. May require periodic overtime on nights and weekends, including off-hour emergency response. Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in completion of various contracted jobs. Uses all copier equipment, calculator, fax machine, postage meter, and some PCs. Performs filing duties, which may include purging and archiving old documents. Understanding of Ricoh Services Portfolio & Technology. Ensures data for Ricoh MOR, SPG, and job logs are captured. Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Requires a high school diploma or GED and 1-2 years of related work experience. Some related copy job experience is preferred. May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh. Demonstrates competency in basic computer skills, including proficiency in MS Office Suite.

KNOWLEDGE, SKILLS, AND ABILITIES

Working knowledge of copier and other related equipment and repair is preferred. Requires knowledge and understanding of shipping/receiving procedures. Basic electronics knowledge is preferred. Possesses the ability to work independently and flexibly to complete projects. Possesses the ability to determine the correct method and packing material, as well as check packing slips for accuracy of incoming materials. Possesses the ability to comprehend instructions concerning mail delivery. Possesses troubleshooting and problem-solving skills. Possesses the ability to read and comprehend written technical information in the form of manuals, parts books, and related publications. Possesses excellent customer relations skills and strong verbal communication skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

Requires frequent exposure to copier/fax machine noise, toner, and changes in room temperature, and may be exposed to frequent paper cuts from handling paper and opening boxes. Requires exposure to various weather conditions when walking is necessary between buildings, and exposure to location equipment can present opportunities for injury or accidents. Makes daily telephone/in-person contact with customers, employees, managers, and/or Dispatch Department, and occasional telephone contact with vendors and equipment repair people. Dealing with tight deadlines and quick turnaround times imposes high-stress levels. Some physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs. Pushing or pulling machines on wheels, which may weigh up to 400 lbs., may be necessary for repairs. Walking between buildings may also be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.