Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: Subsidized, personal healthcare coverage (medical, dental vision) Accrual of 3 weeks’ Vacation (PTO) Professional Development, CEU, and Tuition Reimbursement Curated Wellness Benefits supporting teammates physical and mental well-being Community engagement opportunities And more! The Sr. Operations Analyst and Transitions of Care (TOC) Coordinator (“Sr. Operations Analyst”) will support several operational priorities including a heavy focus on TOC. The Sr. Operations Analyst would be responsible for ensuring that the business exceeds established performance thresholds for TOC-related metrics and continually works to improve TOC-related processes in order to maximize performance against client commitments as well as internal objectives. The role will report to the Operations Manager who oversees TOC activities as well as a variety of other operational processes that this role will support. The Sr. Operations Analyst will work cross-functionally with case management staff, analytics partners, operations leaders and others. Through this collaboration, the Sr. Operations Analyst will ensure consistent execution of processes, monitor reporting and identify discrepancies, and propose process changes to improve outcomes. Responsibilities Monitor daily discharge alerts and case management activities to ensure TOC outreach compliance and collaborate with case management staff when there is risk of missing deadlines Monitor TOC reporting for issues/discrepancies; raise issues to analytics partners and collaborate to resolve Serve as primary point of contact for case management staff and managers for issues related to TOC data/processes Propose and support development of new TOC-related processes and/or onboarding of new population segments to existing processes Adapt operational processes as appropriate in response to feedback from case management staff, operations leaders, or customers Support operations performance monitoring processes Monitor various reports; share output with relevant stakeholders and raise any data/output concerns with analytics partners Support vendor management activities Listen to care management calls, identify themes, make recommendations to drive improvements Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Required Education and Experience: Bachelors’ degree or equivalent job experience in relevant field (ex. – business management, finance, economics, engineering, mathematics) 2+ years experience working in complex business requiring collaboration with teammates from various functional areas 2+ years experience of analyzing operational or financial data 2+ years experience making recommendations and supporting implementation Knowledge, Skills, and Abilities: Experience working within healthcare industry Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.