Overview This position supports the compliance, accuracy, and maintenance of the Bank's information reporting systems at a high level of complexity. Complies with government agency and client requests for information, and with state regulations for reporting and remitting unclaimed property. Performs a number of administrative processing duties to facilitate client service objectives. Reports applicable information to the state bar. Ensures regulatory compliance and accurate Internal Revenue Service (IRS) reporting by reviewing business processes, documentation, systems, and accounts. May provide leadership to less experienced associates in the work group. Responsibilities Review - Maintains the integrity of information reporting systems by leading daily maintenance and review efforts in a timely and accurate manner. Ensures all information or supporting documentation is present and correct, that accounts are properly set up, and that access is monitored. Adds, modifies, and maintains accounts to comply with applicable regulations and requests. Reviews regulatory holds placed on accounts by branch associates and makes corrective actions within the account as necessary. Ensures that processing is completed according to IRS requirements. Business Support - Provides client service, support, and communication throughout account and compliance activity. Performs a variety of operational and administrative tasks in response to client requests. Returns statements and branch calls. May serve as a resource to less experienced associates in the work group or assist management with special projects. Identifies and implements process improvements. Reporting - Compiles information in response to requests from the IRS and clients. Sources and provides all necessary documentation for these requests. Reports Interest on Lawyers Trust Accounts and non-sufficient funds information to the applicable state bar. Compliance Expertise - Maintains knowledge of applicable laws, regulations, agencies, and policies as well as appropriate actions to ensure compliance. Qualifications Bachelor's Degree and 0 years of experience in Financial Services OR High School Diploma or GED and 4 years of experience in Financial Services Additional preferred qualifications: Knowledge of tax reporting, deposit regulations, and bank products Analyzing / Understanding of complex data related to tax reporting and customer information Advanced IRA knowledge Strong attention to detail and ability to process high volume of work within deadline. Understanding of bank transaction processing systems Assisting with process enhancements and training. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits