GCI's Senior Operations Coordinator is expected to work with customers to resolve service issues by utilizing interpersonal skills working effectively with customers; internal and external and across multiple business units to facilitate product deliverables. Develop timelines and prepare reports to track project effectiveness; coordinate required resources; ensure all project deliverables meet quality expectations and are completed on time and within budget. Perform comprehensive project planning and logistics analysis of internal projects and programs.  ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Ensure Order and data accuracy. Preserve and enhance customer relationships with positive results-oriented solutions. Develop timelines and prepare reports to track project effectiveness; coordinate required resources and ensure all project deliverables meet quality expectations and are completed on time and within budget. Perform comprehensive project planning and logistics analysis of internal projects and programs. Work across multiple internal departments COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Self-motivated, friendly, cooperative with a desire to meet and/or exceed expectations. Ability to work well with people at all levels, both independently and within a team. High level of interpersonal skills well developed written and oral communication skills including active listening skills. Must be able to handle and prioritize multiple tasks, have exceptional verbal and written communications skills and strong time management and organizational skills. Ability to work the scheduled hours and days identified for the position.         Willing to work flexible hours including but not limited to working overtime and/or additional time before hours.  Demonstrated proficiency in grammar, mathematics, computer and typing skills. Must be able to prioritize and handle multiple tasks with independent decision making. Handle complex, potentially escalated problems with a successful resolution while maintaining composure with assistance if needed. Must have in-depth knowledge of complex product offerings and stay current on any changes to them. Adhere to company confidential and proprietary and customer account information. Demonstrated knowledge of windows applications such as but not limited to Excel, Word, Outlook, and Access database applications.

Grade: A12

Additional Job Requirements:

This is a senior level support role; works under minimal supervision. Assist with scheduling tasks and support junior team members and management.   Works on most complex tasks ensuring operations efficiency and customer deadlines are met through scheduling. Ensure analytics reporting captures necessary data sets.  

Essential Duties:

Perform comprehensive project planning and logistics analysis of internal projects and programs preserving and enhance customer relationships with positive results-oriented solutions. Develop timelines and prepare reports to track project effectiveness; coordinate required resources and ensure all project deliverables meet quality expectations and are completed on time and within budget. Work across multiple internal departments. Ensure Order and data accuracy.

Minimum Qualifications: 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent. Minimum of six (6) years’ experience in customer service or field operations. *

Preferred: 

Associate degree in business management, project management, construction/operations management, or related field. Telecommunications experience.  Relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS:   Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions.  Available to work additional time on weekends, holidays, before or after normal work hours when necessary.  Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.  EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.  DISCLAIMER:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.