Job Description:

The Role 

In Wealth Cash Solutions Personal Cards, we are embarking on a multi-year journey to improve our debit card program – including enhancing our ability to service customers over our live channels, improving the digital experiences (web and mobile), and optimizing our vendor partnership structure. A significant component of this initiative is to oversee and manage day-to-day operations across all products.  The team is searching for an operations manager that can oversee the future state operating model.

Analyze all reporting capabilities and draft strategy to leverage modern on demand reporting. Develop Operations Playbook to define controls necessary for handling day-to-day business operations.This includes  P&P’s around daily reports including settlement, unreconciled charges, inventory levels, misc. fees, etc.Document business requirements of product control settings on processor platform.Act as liaison between Treasury accounting  Help reconcile accounting breaks.Help drive reconciliation of issue resolution including reporting, chargeback status, exception items that impact settlement, or interchange reconciliation.Lead/manage monthly business processes such as revenue/expense reviews, fraud and unusual charges review and tracking.Define processes/KPI standards to oversee/manage day-to-day operations across all products, engaging with Fidelity’s current program management.Establish standards for exceptions reporting/processing and management of settlement & reconciliation.Handle daily exceptions reporting and processing. ​Work alongside legal and compliance teams to ensure the debit card products comply with all relevant regulations and industry standards​

The Expertise and Skills You Bring   

Bachelor’s degree in Business Administration, Finance, or a related field. Minimum of 5-7 years of experience, with strong preference for prior work experience involving debit or credit card operations at a bank or asset manager.Proven track record of managing business operations and day to day processes.Strong understanding of debit or credit card products, market dynamics, and regulatory requirementsExcellent project management, organizational, and problem-solving skillsEffective communication and ability to collaborate with cross-functional teams and stakeholders.

The Team

Fidelity’s Cash Solutions domain has critical building blocks for our customers. Our vision is to expand the role Fidelity can play for our customers in this critical area of their finances, by offering innovative capabilities to serve the spending and saving needs of new and existing customers.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.