Mexico City, MEX
1 day ago
Senior Operations Manager
Job Title: Senior Operations Manager Job Description The Sr. Operations Manager is responsible for: **Strategic Oversight**: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. **Team Leadership and Quality Control**: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement. **KEY ACCOUNTABILITIES** + Strategic Planning**: Developing and implementing operational strategies to achieve the company's goals and objectives. + Team Leadership**: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations. + Process Improvement**: Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity. + Resource Allocation**: Managing budgets and allocating resources effectively to meet operational needs while controlling costs. + Quality Control**: Ensuring that products or services meet quality standards and customer expectations. + Risk Management**: Identifying and mitigating operational risks, including those related to safety, compliance, and security. + Vendor and Stakeholder Management**: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships. + Data Analysis**: Analyzing data and key performance indicators to make informed decisions and drive improvements. + Reporting**: Providing regular reports and updates to senior management on operational performance and outcomes. + Compliance**: Ensuring that the company complies with relevant regulations and industry standards. + Customer Focus**: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly. + Technology Adoption**: Evaluating and implementing technology solutions to enhance operational efficiency. + Emergency Response**: Developing and implementing contingency plans to address unexpected operational disruptions or crises. + Continuous Improvement**: Fostering a culture of continuous improvement within the operations team. + Communication**: Effective communication with internal teams and external partners to ensure alignment and smooth operations. **REQUIRED SKILLS** + Bachelor’s degree preferred + Strong communication skills, both written and verbal + Proficient in Microsoft Office + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables + Ability to mentor, coach and provide direction to a team of employees + Self-starter, sense of urgency, and works well under pressure + Ability to foster a sense of professionalism and relationship building for self and team + Results and detail Oriented + Strong data analysis and self – driven individual + Strong problem solving and critical thinking skills + Ability to present complex information to a variety of audiences / Strong teamwork + Ability to create important level presentations for clients Location: MEX Mexico City Downtown Insurgentes Language Requirements: Time Type: Full time2025-02-11 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**
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