Senior Operations Manager
Concentrix
Job Title:
Senior Operations Manager
Job Description
The Sr. Operations Manager is responsible for: **Strategic Oversight**: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. **Team Leadership and Quality Control**: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.
**KEY ACCOUNTABILITIES**
+ Strategic Planning**: Developing and implementing operational strategies to achieve the company's goals and objectives.
+ Team Leadership**: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.
+ Process Improvement**: Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.
+ Resource Allocation**: Managing budgets and allocating resources effectively to meet operational needs while controlling costs.
+ Quality Control**: Ensuring that products or services meet quality standards and customer expectations.
+ Risk Management**: Identifying and mitigating operational risks, including those related to safety, compliance, and security.
+ Vendor and Stakeholder Management**: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.
+ Data Analysis**: Analyzing data and key performance indicators to make informed decisions and drive improvements.
+ Reporting**: Providing regular reports and updates to senior management on operational performance and outcomes.
+ Compliance**: Ensuring that the company complies with relevant regulations and industry standards.
+ Customer Focus**: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.
+ Technology Adoption**: Evaluating and implementing technology solutions to enhance operational efficiency.
+ Emergency Response**: Developing and implementing contingency plans to address unexpected operational disruptions or crises.
+ Continuous Improvement**: Fostering a culture of continuous improvement within the operations team.
+ Communication**: Effective communication with internal teams and external partners to ensure alignment and smooth operations.
**REQUIRED SKILLS**
+ Bachelor’s degree preferred
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
+ Results and detail Oriented
+ Strong data analysis and self – driven individual
+ Strong problem solving and critical thinking skills
+ Ability to present complex information to a variety of audiences / Strong teamwork
+ Ability to create important level presentations for clients
Location:
MEX Mexico City Downtown Insurgentes
Language Requirements:
Time Type:
Full time2025-02-11
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