**Company description** Prodigious is part of Publicis Communications, a collective of the most passionate, purposeful and progressive creative and production agencies in Singapore and Asia. At Prodigious, we work at the speed of culture to be the indispensable, high-quality content and production partner for the world’s leading brands We believe in effecting positive change through creativity, always. And while we seek out the most brilliant minds to help us on our quest, we’re also passionate about nurturing the best talent from within. Which is why when you join us, your journey can be one of continuous evolution. We’re a community of experts that hail from every discipline. We’re activists who embrace challenges with agility and dynamism. We’re idealists who thrive on inspiration. We’re romantics who believe that an idea can change the world, but also that the idea can come from anyone and anywhere. We’re all that, but we don’t stop at that. Because we’re committed to becoming better versions of ourselves, every. single. day. **Overview** Our Operations Manager is a core role at Prodigious and a shared resource across all departments. Your main goal is to safeguard and Improve the efficiency of the company’s operations to facilitate growth and long-term success. **As a Senior Operations Manager** + Organize and oversee the daily operations of our agency + Work with the Managing Director to ensure that our business is well-coordinated and productive by managing its procedures, resources and people + Assist the Management team in reaching goals and KPIs that promote company growth + Leads a team of account/project managers who ensure high quality on-time and on-budget delivery of projects + Create or improve processes to increase efficiency and reduce costs + Act as the point of escalation for conflict management, providing advice and guidance to employees and partner agencies + Recognises and acts on opportunities for additional scope with existing clients, scoping projects to meet requirements. + Identify areas for improvement, plan and implement systems and processes to boost agency effectiveness + Prepare CAPEX, schedules and other organisational reports as needed + Works with team leads to tracks and report financial status of projects against current estimate. Highlights potential overruns before they occur. Escalates and resolves financial issues as they happen. + Work with the creative agencies, regional production and internal teams to structure resources for projects appropriately from the outset + Provide qualified guidance/consultation to the creative and production teams to educate, inform and demonstrate best practice etc + Provide budgeting and operational help for pitches from local to global + Coach employees on changes implemented by the Publicis Groupe + Troubleshoot problems with resourcing, budget, scope, timeline, workflow and agency engagement + Build strong, trusting relationships with key stakeholders across the business + Be a sounding board for employees **Responsibilities** **As a member of our community** + You believe passionately in the power of creativity to bring change to the world. But you're realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal + Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets + You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other **As a team leader** + Shares knowledge and mentors wider production team with regard to the delivery of projects across all platforms + Supports production teams in development of methodologies + Collaborate and contribute to the improvement of delivery practices which include new technology and AI + Be an inspiration & motivator and he person employees can go to with any problem + Oversee employee productivity + You have a positive attitude and a passion to make a difference **Qualifications** + At least 5+ years experience in an agency and/or a production house + Experience delivering large, multi-channel creative production projects in an agency environment implementing innovative, interactive and consumer focused solutions + Experience of having adapted delivery process around those required by a client, implementing processes to ensure maximum efficiency + Optimisation and management of rate cards and production budgets + Detail oriented and solution driven with the ability to manage both agency and client expectations + Proven ability to work well under pressure and has an objective focused and positive approach + Is self-motivated, self-driven and comfortable working independently + Commitment to high standards of excellence and integrity + A strong understanding of digital, print, content and broadcast production + Multilingual content development and rollout experience desirable + Good organizational and leadership abilities + Outstanding communication and people skills + Some knowledge of industry’s legal rules and guidelines + Familiarity with MS Office and various business software (e.g. ERP, CRM) **Additional information** **wHY JOIN US** At Prodigious, our most valuable resource is our people - with a diversity of backgrounds, ideas, skills, and life experiences. We hire smart, creative, passionate professionals who are always learning and teaching. That said, we don’t take ourselves too seriously. We know how to work hard and play hard - neither our coffee counter nor wine fridge is ever empty! As we continue to grow and innovate, we’re always on the lookout for creative, problem-solving, fun individuals to join our family. + Generous leave entitlements, including birthday leave, rest day and family care leave. + Office closure for World Mental Health Day 10th October. + Additional Company closure for all 4 major festive Celebrations + Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care. + Life and personal accident insurance and group hospitalization and surgery. + A hybrid working schedule and with Friday disconnects. + Rest Relax & Recharge - office closure last week of December every year. + Phone Allowance